Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kelly Shaw

La Crosse,VA

Summary

Dynamic and detail-oriented professional with experience at Twin Lakes Nursing and Rehab, excelling in effective communication and efficient data input. Proven ability to enhance office efficiency and improve patient satisfaction through exceptional organizational skills and prioritization. Committed to delivering outstanding service and maintaining a positive environment for clients and staff alike.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Twin Lakes Nursing and Rehab
04.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Unit Secretary

W S Hundley Center
11.2021 - 04.2025
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Cashier

7-eleven
08.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Central Senior High School
Lunenburg, VA

Skills

  • Proficient in organizing tasks
  • Prioritization and scheduling
  • Effective communication skills
  • Efficient data input

Certification

BLS

CPR

MENTAL HEALTH FIRST AID RESPONDER

Languages

English
Full Professional

Timeline

Receptionist

Twin Lakes Nursing and Rehab
04.2025 - Current

Unit Secretary

W S Hundley Center
11.2021 - 04.2025

Cashier

7-eleven
08.2021 - 12.2022

Central Senior High School

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