Kelly Shewmaker
Louisville,KY
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric medical offices. Successfully oversee strategic scheduling, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
11
11
years of professional experience
Work History
Practice Manager
Mortenson Family Dental
07.2019 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Front Desk Coordinator
Mortenson Family Dental
11.2016 - 07.2019
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Expanded Duties Dental Assistant
Jessamine Family Dentistry
06.2016 - 11.2016
- Provided exceptional chairside assistance for various restorative procedures, affording dentists the ability to work more efficiently.
- Increased patient satisfaction by delivering gentle, empathetic, and thorough dental care.
- Streamlined dental records management by accurately updating patient files following each appointment, ensuring all relevant information was easily accessible for future reference.
- Contributed to increased production within the practice by performing routine tasks such as taking impressions or fabricating temporary crowns when necessary.
Receptionist
Central Kentucky Medical Group
03.2014 - 02.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Deli Clerk
Kroger
06.2013 - 03.2014
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Certificate For Expanded Duties Dental Assistant - Dental Assistant
Institute of Dental Technology
Lexington, KY02.2016
High School Diploma -
East Jessamine High School
Nicholasville, KY06.2013
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Employee performance
- Strategic Planning
- New Hire Training
- Staff Development
- Budget Oversight
- Supplies Ordering
Timeline
Practice Manager
Mortenson Family Dental
07.2019 - Current
Front Desk Coordinator
Mortenson Family Dental
11.2016 - 07.2019
Expanded Duties Dental Assistant
Jessamine Family Dentistry
06.2016 - 11.2016
Receptionist
Central Kentucky Medical Group
03.2014 - 02.2016
Deli Clerk
Kroger
06.2013 - 03.2014
Certificate For Expanded Duties Dental Assistant - Dental Assistant
Institute of Dental Technology
High School Diploma -
East Jessamine High School
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