Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kelly Shipley

Springfield,MO

Summary

Patient-focused Director of Nursing equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

Mature Registered Nurse with 35 years of nursing supervisory experience. Exhibits strong knowledge base in federal, state and local guidelines. Proven communication skills and collaborates with team to increase engagement and improve productivity.

Compassionate Director of Nursing dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Director of Nursing Services

James River Health and Rehabiliatation
Springfield, MO
10.2023 - Current
  • Collaborated with physicians, administrators and other healthcare personnel on initiatives that improved patient care outcomes.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Supervised clinical operations of all departments within the Nursing Division.
  • Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored and evaluated quality of patient care provided by the nursing staff.
  • Directed nursing staff in providing care and services to patients, families and communities.
  • Provided leadership in developing strategic plans for the Nursing Department.
  • Assessed competency of clinical staff to promote quality, continuity, and safety.
  • Ensured compliance with governmental regulations related to nursing practice, staffing and education standards.

Director of Nursing Services

Spring Valley Health and Rehabilitation
Springfield, MO
07.2023 - 10.2023
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Supervised clinical operations of all departments within the Nursing Division.
  • Collaborated with physicians, administrators and other healthcare personnel on initiatives that improved patient care outcomes.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Monitored and evaluated quality of patient care provided by the nursing staff.
  • Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
  • Provided leadership in developing strategic plans for the Nursing Department.
  • Provided guidance to clinical staff regarding difficult cases or treatments.
  • Implemented and directed clinical services and operations to deliver competent, quality care.

Administrator

Maples Health and Rehabilitation
Springfield, MO
05.2021 - 07.2023
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Assisted in the development of new administrative systems, procedures and policies.
  • Worked closely with human resources to support employee management and organizational planning.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Responded promptly to customer complaints in a professional manner.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Processed payroll information according to established guidelines.
  • Assisted with budget preparation by collecting financial data from departments heads.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Director of Nursing Services

Birch Point Health and Rehabilitation
Springfield, MO
06.2020 - 05.2021
  • Provided clinical guidance and direction to nursing staff to ensure quality care was provided in a timely manner.
  • Conducted recruitment and retention activities to develop highly skilled nursing team.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Advised physicians on best practices related to prescribing medications or treatments for patients under their care.
  • Evaluated staff performance and prepared accurate reports detailing findings.
  • Organized educational programs for nurses such as seminars, lectures, workshops.
  • Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.

Manager Education Learning Program Management

PointClickCare
Toronto, Ontario
01.2016 - 06.2020
  • Assigned work and monitored performance of project personnel.
  • Analyzed and interpreted complex data sets and reports.
  • Audited operations and processes to enhance brand and manage compliance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Worked closely with other departments to support program technical aspects and cost proposals.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented plans designed for individual's specific needs.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Managed external client and business partner relationships.
  • Organized events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
  • Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.

Executive Director Hospice and Home Health

Phoenix Home Care and Hospice
Springfield, MO
04.2015 - 01.2016
  • Evaluated existing programs for improvement opportunities while identifying new program ideas based on market analysis.
  • Stayed up-to-date on best practices and cutting-edge ideas to improve organizational effectiveness.
  • Established strategic direction and goals to accomplish objectives.
  • Provided oversight of all departments to ensure compliance with established policies and procedures.
  • Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
  • Oversaw corrective action plans to remedy structural, organizational and departmental issues.
  • Recommended appropriate staffing techniques to meet demands and manage costs.
  • Developed and implemented strategic plans to ensure organizational growth and development.
  • Strengthened company business by leading implementation of new projects and procedures.
  • Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging Hospice and Home Health trends.

Education

Diploma Nursing - Nursing

Burge School Of Nursing
Springfield, MO
05-1984

Skills

  • Budget Planning
  • Professional Development
  • Staff Evaluation
  • Interdisciplinary Collaboration

Certification

  • LNHA - Missouri - 2012
  • Former CHPN certified

References

References available upon request.

Timeline

Director of Nursing Services

James River Health and Rehabiliatation
10.2023 - Current

Director of Nursing Services

Spring Valley Health and Rehabilitation
07.2023 - 10.2023

Administrator

Maples Health and Rehabilitation
05.2021 - 07.2023

Director of Nursing Services

Birch Point Health and Rehabilitation
06.2020 - 05.2021

Manager Education Learning Program Management

PointClickCare
01.2016 - 06.2020

Executive Director Hospice and Home Health

Phoenix Home Care and Hospice
04.2015 - 01.2016

Diploma Nursing - Nursing

Burge School Of Nursing

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Kelly Shipley