Kelly Shutts
Pittsgrove,NJ
Summary
Providing travel guidance to others and applying travel support to the WorldTraveInc clients. I demonstrate effective customer skills in dealing with various people throughout the day. Proficient in Apollo and Sabre
Overview
21
21
years of professional experience
Work History
Senior Travel Consultant
World Travel, Inc.
10.2023 - Current
- Providing administrative guidance to others and applying administrative support to World Travel cilents
- Demonstrate effective customer skills in dealing with various people throughout the day while maintaining World policies
- Uses different software application on a daily basis to gather and analyze data, these applications are Microsoft Word, Google, Excel/Power Point and Microsoft Access
- Assist with scheduling corporate travelers with hotel, airline and car rental within the US and international travel
- Proficient in both Apollo and Sabre computer systems
Corporate Travel Consultant
American Express Global Business Travel
11.2019 - 10.2023
- Providing administrative guidance to others and applying administrative support to American Express Global Business Travelers
- Demonstrate effective customer skills in dealing with various people throughout the day while maintaining AMEX policies
- Uses different software application on a daily basis to gather and analyze data, these applications are Microsoft Word, Google, Excel/Power Point and Microsoft Access
- Assist with scheduling corporate travelers with hotel, airline and car rental with in the US and international travel
- Proficient in both Apollo and Sabre computer systems
Front Desk Receptionist
NFL Films
12.2015 - 10.2019
- Providing administrative guidance to others and applying administrative support to the NFL Films staff
- Demonstrate effective customer skills in dealing with various people throughout the day while maintain the NFL code
- Uses different software application on a daily basis to gather and analyze data, these applications are Microsoft Word, Google, Excel/Power Point and Microsoft Access
- Assist with scheduling meetings and booking conference rooms within NFL Films
- Serves as the point of contact for NFL Films while greeting guest and daily visitors
- Has maintained a purchasing card to order supplies that are needed to maintain an office
- Maintaining knowledge of NFL Films policies and directives
Travel Agent/Field Operations
NFL Films
07.2014 - 01.2015
- Coordinates travel arrangements for camera men going to sporting events
- Coordinates travel arrangements for talent coming in for interviews
- Arrange and check availability for hotel suites for interviews for talent
- Coordinate car and hotel reservations for talent and Communications and assist in making group travel arrangements for those who call into the call-center
- Responsible for any and all customer service issues, as well as responsible for monitoring the wait list and seat queues for several airline carriers
- Performs data entry where appropriate with a high level of accuracy with little or no supervision
- Maintains materials and professional development for classes
- Providing administrative guidance to others and applying administrative support to all customers who may call in to need assistant
- Maintaining knowledge to all NFL Travel policies and procedures
Program Specialist
Federal Air Marshal Service
10.2003 - 05.2014
- Providing administrative guidance to others and applying administrative support to the System Operation Control Division of the Federal Air Marshal Service
- Carries out various administrative functions that are in compliance with guidelines, procedures and policies
- Maintaining of files, records, correspondence mail, report for scheduling and calendars for Federal Air Marshal and updating contact information for both personal and work related
- Serves as point of contact for the FAMS in the field will working in the Mission Operation Center and advising them on travel regulation and federal policies
- Serves as point of contact for the field offices in making changes to FAMS schedules that could affect travel regulation and also travel policies
- Demonstrate effective customer skills in dealing with various contacts encountered in the performance of all job responsibilities
- On a regular basis have direct contact or correspondence with airline representatives, inter-office personnel, field office operation officers, FAMS and SEAMS, HQ division personnel, Investigations and Training division personnel and Management
- Uses different software application daily to gather and analyze data, these applications are Excel/Power point/Word and Microsoft Access
- Runs reports, generate reports while using spreadsheet software such as Microsoft Excel and enter data information
- Will use Microsoft Word to draft, review and revise reports and other documents
- While performing data entry on a high level of accuracy
- They are used statistical information during special events, surges, redirects and weather events
- These data bases are also used in developing employee performance standards, training documents/presentations, generation documentation, resource coordinator duty assignments and administrative tasking
- Microsoft Outlook-used daily for communicating with Field Offices distinct outlook mailboxes
- Share Point: use daily as a communication tool to provide departmental briefing items, policy procedures, houses required forms used within the MOC, FTO and RES, administrative and of impending mission assignment changes and completion of work
- Outlook is used to monitor/manage and organize the electronic work received from Field Offices, internal/external departments, (Investigations, training, viper and HQ), management and peers, via 4 personnel information/calendars
- Maintaining knowledge of the FAMS policies and directives
Education
High School Diploma - Business
Delsea Regional High School
Franklinville, NJSkills
- ADMINISTRATIVE SUPPORT
- ACCESS
- EXCEL
- MICROSOFT ACCESS
- MICROSOFT WORD
- Microsoft SharePoint
Timeline
Senior Travel Consultant
World Travel, Inc.
10.2023 - Current
Corporate Travel Consultant
American Express Global Business Travel
11.2019 - 10.2023
Front Desk Receptionist
NFL Films
12.2015 - 10.2019
Travel Agent/Field Operations
NFL Films
07.2014 - 01.2015
Program Specialist
Federal Air Marshal Service
10.2003 - 05.2014
High School Diploma - Business
Delsea Regional High School
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