Kelly Silva
Hoffman Estates,IL
Summary
Dynamic finance professional with robust analytical capabilities and a proven history of managing and optimizing accounts receivable processes. Expertise in leveraging advanced financial software to streamline operations, enhance accuracy, and improve collections efficiency. Recognized for fostering collaborative team environments and adapting to evolving business needs while consistently delivering reliable and impactful results. Proficient in data analysis, problem-solving, and nurturing strong client relationships to drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist
Amadeus Hospitality, Inc.
Schaumburg
05.2021 - 01.2026
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Managed invoicing processes, ensuring timely and accurate billing for services rendered.
- Resolved discrepancies in accounts receivable through effective communication with clients and internal teams.
- Analyzed aging reports to identify overdue accounts and develop collection strategies.
- Trained junior staff on best practices for accounts receivable management and system usage.
- Handled over 30 calls daily
- Managed effectively 50 accounts portfolio
- Collaborated with finance team to reconcile accounts and support month-end closing activities.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Contributed to a positive work environment by working closely with colleagues across departments to ensure efficient information exchange and collaboration on financial matters.
- Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
- Utilized Microsoft Excel, QuickBooks and SAP S/HANA software to manage invoices and payments.
- Improved customer satisfaction by providing prompt, courteous service when addressing billing concerns or inquiries.
- Collaborated with sales teams to address billing discrepancies and resolve client disputes promptly.
- Achieved significant improvements in customer dispute resolution timeframes by developing streamlined process.
- Optimized payment processing, adopting new technology solutions that expedited fund clearance.
Knowledge Management Analyst
Hyatt Corporation
Chicago
02.2017 - 06.2020
- Designed, developed and managed knowledge content for a variety of Hyatt support teams.
- Collaborated with IT, Business, and Leadership teams to create IT support collateral, while also managing existing Standard Operating Procedures (SOP).
- Responsible for reviewing, editing and continuously improving all IT knowledge content.
- Partnered with Hyatt Service Desk management to define and create Knowledge Base vision, goals, and strategy.
- Led weekly steering committee meetings to ensure created articles were aligned with Knowledge Management best practices.
- Managed the integration of content from various departments and functions throughout the organization, to facilitate access and sharing of information.
- Led initiatives to streamline documentation processes, improving efficiency in information retrieval.
- Mentored junior analysts on effective knowledge management techniques and tools usage.
- Collaborated with cross-functional teams to align knowledge management strategies with business objectives.
Access Security Agent
Hyatt Corporation
Chicago
03.2016 - 02.2017
- Conducted regular patrols to identify potential security breaches and hazards.
- Granted access to newcomers based on their level of access needed.
- Established strong relationships with clients by addressing their concerns promptly and professionally regarding security matters.
- Maintained confidentiality while handling sensitive information related to client assets or personnel information.
L1 Agent
Hyatt Corporation
Chicago
02.2015 - 03.2016
- Primary contact for all Hyatt’s IT Technical Support issues
- Responsible for end-to-end troubleshooting of IT issues (system issues, password resets, etc.) and resolving tickets that were in scope.
- Fully documented all Incidents/Requests in Hyatt’s ticketing system (ServiceNow)
- Leveraged problem solving skills to troubleshoot all issues and thought “outside of the box” to solve them
- Collaborated with the Level 2 team to escalate issues to appropriate support groups for tickets out of scope
- Identified opportunities for overall process improvements and proactively reported them to the leadership team.
- Managed guest inquiries and provided exceptional customer service to enhance satisfaction.
- Trained and mentored new staff on operational procedures and customer engagement strategies.
- Implemented process improvements to streamline communication between departments.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Education
High School Diploma -
Penn Foster College
Penn, PASkills
- System Knowledge: S/4HANA (SAP), Microsoft Office Suites, SharePoint, ServiceNow, SalesForce
- Strong communication skills, both written and verbal
- Collaboration and teamwork
- Strong analytical skills
- Business process analysis
- Time management
- Attention to detail
- Reliability
- Project management
Certification
ITIL Foundation Certificate in IT Service Management, 2015
Languages
Portuguese
Spanish
Limited Working
Timeline
Accounts Receivable Specialist
Amadeus Hospitality, Inc.
05.2021 - 01.2026
Knowledge Management Analyst
Hyatt Corporation
02.2017 - 06.2020
Access Security Agent
Hyatt Corporation
03.2016 - 02.2017
L1 Agent
Hyatt Corporation
02.2015 - 03.2016
High School Diploma -
Penn Foster College