Kelly Silver
Las Vegas,NV
Overview
14
14
years of professional experience
Work History
Merchandise and Operations Manager
Petco Animal Supplies Stores Inc.
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Store Manager
Vans
02.2023 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Retail Sales Manager
Ulta
11.2022 - 02.2023
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Assistant Manager
Sephora
03.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Supervisor
Bath & Body Works
11.2020 - 02.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Store Manager
American Eagle
09.2011 - 09.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
Bachelor's degree - Fashion Merchandising
International Academy of Design and Technology
Tampa, FLMay 2011
Skills
- Loss Prevention
- Management
- Merchandising
- Payroll
- Profit & Loss
- Recruiting
- Retail Management
- Store Management Experience
- Sales Management
- Assistant Manager Experience
- Pricing
- Planograms
- Sales
- Forecasting
- Retail Sales
- Cash Handling
- Budgeting
- Inventory Control
- Strategic Planning
- CRM Software
- Supervising experience
- Leadership
- Microsoft Excel
- Cash register
- Store management
- Team management
- Business Analysis
- Upselling
- POS
- Operations Management
Timeline
Merchandise and Operations Manager
Petco Animal Supplies Stores Inc.
09.2023 - Current
Store Manager
Vans
02.2023 - 09.2023
Retail Sales Manager
Ulta
11.2022 - 02.2023
Assistant Manager
Sephora
03.2021 - 08.2022
Supervisor
Bath & Body Works
11.2020 - 02.2021
Store Manager
American Eagle
09.2011 - 09.2020
Bachelor's degree - Fashion Merchandising
International Academy of Design and Technology
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