Kelly Simmons
West Valley City
Summary
Detail-oriented Patient Access Representative with experience in managing patient registration and facilitating insurance verifications. Skilled in problem-solving and communication, contributing to improved patient experiences and compliance with healthcare regulations.
Dedicated package handler with expertise in ensuring compliance with safety regulations and enhancing operational efficiency. Known for effective communication with supervisors and team members to address issues and improve workflow.
Overview
9
9
years of professional experience
Work History
Package Handler
UPS
Salt Lake City, UT
11.2017 - Current
- Achieved compliance with air regulations by effectively managing package sorting through ground and air transportation systems. Enhanced safety by inspecting hazardous materials for proper labeling and supporting documentation.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Communicated with supervisors about delays or other issues with shipments.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Patient Access Representative
R1 RCM, Intermountain Healthcare
Salt Lake City, UT
02.2024 - 05.2026
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Facilitated insurance verification and eligibility checks, enhancing patient experience and reducing administrative errors.
- Coordinated appointment scheduling, optimizing workflow for clinical staff and improving patient wait times.
- Trained new staff members on procedures and systems, fostering a collaborative work environment.
- Served as point of contact for patient inquiries, ensuring timely resolution of issues and concerns.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Service Representative
Sundance Catalog
West Valley City, UT
09.2021 - 12.2021
- Delivered exceptional customer service via phone, email, and chat channels.
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Collaborated with team members to streamline processes and improve response times.
- Trained new staff on best practices for customer interactions and system usage.
- Developed training materials to support ongoing staff development initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Cyprus Highschool
Magna, UT05-2018
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Active listening
- Critical thinking
- Data entry
- Communication
- Computer Skills
- Quick learner
- Leadership skills
- Problem Solving
Timeline
Patient Access Representative
R1 RCM, Intermountain Healthcare
02.2024 - 05.2026
Customer Service Representative
Sundance Catalog
09.2021 - 12.2021
Package Handler
UPS
11.2017 - Current
High School Diploma -
Cyprus Highschool