Kelly Simon
Charlotte
Summary
Healthcare professional with a proven track record of delivering exceptional service to clients, specializing in coordinating Start of Care Service for Home Care clients. Skilled in planning and implementing strategies for improved care management, known for problem-solving abilities and excellent communication skills. Strong foundation in organizational skills, data collection, and performance metrics, recognized for role in staff development and leading high-performing teams. Versatile skills in project management, problem-solving, and collaboration bring a fresh perspective and unwavering commitment to quality and success. Adaptability and proactive approach ensure consistent delivery of effective solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Home Care
Cypress of Charlotte
10.2018 - Current
- Creates customized care plans, working with hospital staff and families to assess and meet individual needs.
- Liaise with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Creates policies and procedures as needed to ensure compliance and efficiency in department.
- Recruites, hires and trains all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheads and implements new projects to expand scope of engagement.
- Ensures compliance with state regulations for Home Care.
- Meets with members, families etc. to provide requested information and to address concerns, problems and questions.
- Manages department budget. Meets regularly with Executive Director to ensure budget compliance.
- Manages record maintenance and record keeping for Home Care including advance directives, emergency visit forms, progress notes and care plans, Health Care Power of Attorney, and other pertinent information.
- Participates in Leadership Team Meetings.
- Develops programs to meet needs/desires of members.
Nurse Navigator
Cypress of Charlotte
12.2015 - 10.2018
- Responsible for connecting members with all service lines such as therapy, home care, Stewart Health Center, primary care services.
- Facilitator of the Members at Risk committee with follow-up provided to any members found to be at risk.
- Health and Safety committee member providing monthly Home Care and Navigator updates to the community members.
- Responsible for initiating programming for the Independent Living Community that may provide education and resources such as monthly Navigator News series.
- Coordinator of annual Health Fair for the Cypress Community-organizing vendors and flu shot clinic.
- Collect and inputmedical and emergency contact data for all the Independently Living members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Provided information about health system navigation, patient rights, and health information privacy.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Follow up on all Personal Emergency Response System calls in a timely manner.
- Work closely with the home care nurses to promote safety among members of the community.
Charge Nurse-Emergency Department
Carolinas Healthcare System- CMC Pineville
06.2004 - 12.2015
- Provide consistent and diplomatic support to all employees
- Facilitate efficient patient flow and decreased length of stay
- Ensure proper bed placement based on appropriate triage acuity and patient load in specific nursing assignments
- Responsible for completion of follow-up for patients with positive culture results
- Keeping families and patients informed of delays including the use of AIDET principles and hourly rounding
- Constant and effective communication with Nurse First to ensure patient safety
- Assist with employee scheduling to ensure adequate staffing requirements
Triage Nurse-Nurse First-Emergency Department
Carolinas Healthcare System- CMC Pineville
09.2002 - 12.2015
- Assess each patient that arrives to determine appropriate bed placement based on a 5-level acuity system
- Monitor waiting room to ensure patient safety
- Keep waiting room patients informed of delays and reassess vital signs continuously
- Facilitate patient flow through all three triage rooms including the implementation and execution of standing orders
- Informing the charge nurse immediately of higher acuity level patients
Assistant Nurse Manager
Carolinas Healthcare System- CMC Pineville
09.2001 - 12.2015
- Active member of the emergency department leadership team
- Responsible for overseeing all activities of a fast paced 33-bed emergency department that provides care to over 55,000 patients per year
- Liaison between nurses, physicians and administration
- Provide yearly evaluations and ongoing assessments for 20 staff members
- Responsible for managing operations for patient representatives
- Active member of the emergency department policy and operations committee
- Active member of the hospital wide charge nurse council
- Participant on several LEAN (process improvement) initiatives where emergency department expertise was required
- Perform monthly audits of both Moderate Sedation and EMTALA documents to ensure compliance and Joint Commission readiness
- Pivotal in the emergency department transformation project including the initiation of 'care team approach'
- Assist in leading the peer review committee responsible for the selection of new graduate nurses
- Serves as a change agent by supporting and educating staff on policy and practice updates
- Assisted with implementation of electronic medical record and computerized documentation for the emergency department
Registered Nurse-Emergency Department
Carolinas Healthcare System- CMC Pineville
09.2001 - 12.2015
- Provide high quality care to four to six patients
- Maintain open lines of nurse-to-patient communication
- Precepting and Orientation of new employees
- Patient advocacy
Education
BS - Nursing
East Carolina University
05.2015
Diploma - Nursing
Mercy School of Nursing
06.2001
BS - Zoology
North Carolina State University
07.1997
Skills
- Strong leadership and supervisory skills: Directing and motivating staff, including Certified Nurse Assistants, Registered Nurses and administrative support team
- Operations Management: Oversees the day-today activities of the agency, including scheduling, adherence to policies and financial management
- Excellent interpersonal skills: Builds strong rapport with clients and families fostering trust and understanding
- Extensive Healthcare Knowledge: Understands the operations of the Home Care Agency including billing, Long Term Care Insurance processing and start of care for new clients
- Risk Management: Identifying and mitigating potential risk to client safety and well-being
- Quality Improvement: Monitoring the quality of care provided, identifying areas for improvement, and implementing quality assurance measures
- Problem-Solving and Decision-Making: Analyzes situations quickly, develops thoughtful solutions and makes timely decisions
- Effective time management
- Critical thinker
Certifications And Recognition
- Completed Gateway Leadership Academy (12-week leadership training)
- Star in the Southern Sky award received for employee excellence
- Receives 'exceeds expectations' consistently on all performance evaluations
- Has been invited to join several academic honor societies including Pi Kappa Pi as a result of academic excellence
- Is respected and highly valued by direct reports as evidenced by receiving high scores on evaluations completed by staff members
- Frequently receives positive recognition from residents via the Employee Recognition Program
Certification
- Licensed (Registered Nurse) - July 2001-present
Timeline
Director of Home Care
Cypress of Charlotte
10.2018 - Current
Nurse Navigator
Cypress of Charlotte
12.2015 - 10.2018
Charge Nurse-Emergency Department
Carolinas Healthcare System- CMC Pineville
06.2004 - 12.2015
Triage Nurse-Nurse First-Emergency Department
Carolinas Healthcare System- CMC Pineville
09.2002 - 12.2015
Assistant Nurse Manager
Carolinas Healthcare System- CMC Pineville
09.2001 - 12.2015
Registered Nurse-Emergency Department
Carolinas Healthcare System- CMC Pineville
09.2001 - 12.2015
Diploma - Nursing
Mercy School of Nursing
BS - Zoology
North Carolina State University
BS - Nursing
East Carolina University
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