Kelly Sinclair
Greenland,NH
Summary
Motivated Order Management Specialist that prioritizes and problem solves while creating and maintaining well-organized workflows across multiple platforms to best meet customer and company needs. Enjoys being a member of a team that contributes to the overall efficiency of operations and exceeds expectations.
Overview
34
34
years of professional experience
Work History
Senior Order Management Specialist
E-Cloth Inc.
02.2024 - Current
- Streamlined order management process by working with team members to set priorities, delegate responsibilities, and update customer information.
- Onboarded new customers in conjunction with our EDI providers to ensure correct document requirements are met and orders flow seamlessly into our business platform.
- Trained new and existing employees on how to process manual customer orders, create new customer cards, access order platforms and manage EDI orders.
- Created SOP documentation on all job processes.
EDI Coordinator/Order Management Specialist
E-cloth Inc.
06.2020 - Current
- Navigate through EDI platform to verify all incoming and outgoing orders for accuracy and ability to fulfill, as well as manage shipment schedules.
- Provide weekly emails to management team that summarize orders from our largest customers by total sales, highlighting trends and occurrences that impact operations workload.
- Responsible for updating current inventory across multiple vendor portals and company website for accuracy using reports generated from QuickBooks.
- Communicate and coordinate with warehouse supervisor, operations team, and sales team to ensure timely and accurate order fulfillment.
- Critical team member involved in ERP implementation project, responsible for evaluating and testing requirements necessary for order processing and vendor compliance.
Order Fulfillment Associate
E-Cloth Inc.
02.2017 - 06.2020
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Trained new associates on basic and advanced shipment procedures.
Substitute Teacher
Rye Country Day School
09.2006 - 06.2016
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Technical Training Specialist
Cabletron Systems
05.1996 - 06.1998
- Conducted a 3-week new hire training course to personnel hired from all over the world on the technical aspects of the industry, company product portfolio and competition.
- Selected to personally train high level executives as part of their onboarding, including the Chief Marketing Officer and Chief Executive Officer.
- Cultivated customized curriculum and course content, instruction and evaluation to meet organizational technology training mandates.
Senior Account Representative
Cabletron Systems
01.1992 - 05.1996
- Charged with providing direction, planning and implementing strategies to increase sales and profitability.
- Selected as a lead sales representative within my team providing directives and guidance, coordinating accounts, conducting presentations and motivating sales team.
- Achieved Top Ten Performer awards for two years straight.
- Appointed by Sales Operations Manager to join a team tasked with evaluating existing department concerns and procedures, for which we developed an action plan for improvement and increased performance.
Department Manager
Jordan Marsh
08.1990 - 12.1992
- Organized and coordinated sales/marketing operations to increase profitability of three departments with an operating budget of $1.3 million.
- Conducted sales meetings, and implemented programs to enhance level of customer service and obtain maximum performance and efficiency.
Education
Bachelor of Science - Marketing
Bentley University
Waltham, MA05.1990
Skills
- Microsoft Dynamics 365 Business Central
- True Commerce Foundry EDI platform
- SPS Commerce EDI platform
- Microsoft Office
- Motivated to succeed
- Inventory management
- Excellent communication
- Critical Thinking/ Problem Solver
- Team Focused
- Collaborative
- Managing Multiple Priorities
Timeline
Senior Order Management Specialist
E-Cloth Inc.
02.2024 - Current
EDI Coordinator/Order Management Specialist
E-cloth Inc.
06.2020 - Current
Order Fulfillment Associate
E-Cloth Inc.
02.2017 - 06.2020
Substitute Teacher
Rye Country Day School
09.2006 - 06.2016
Technical Training Specialist
Cabletron Systems
05.1996 - 06.1998
Senior Account Representative
Cabletron Systems
01.1992 - 05.1996
Department Manager
Jordan Marsh
08.1990 - 12.1992
Bachelor of Science - Marketing
Bentley University
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