Kelly Sinclair
Waitressing/ Server / Sales/ Factory Worker/ Customer Service/
Frederick,MD
Summary
Dynamic and dedicated server with a strong work ethic, honed at Denny's Restaurant. Expert in guest engagement and food safety practices, consistently delivering exceptional customer service. Proven ability to collaborate effectively with team members, ensuring a seamless dining experience while maintaining high cleanliness standards.
Overview
20
20
years of professional experience
Work History
Fast Food Worker
Papa Johns
Cumberland, MD
06.2021 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
Factory Production Worker
Berry Plastics
Cumberland, Maryland
08.2017 - 09.2019
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Enhanced production efficiency by operating various machinery and equipment in a timely manner.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Used equipment properly to avoid workplace hazards or injuries.
Factory Line Worker
American Woodmark
Cumberland, Maryland
04.2015 - 02.2016
- Increased production efficiency by streamlining assembly line processes and identifying areas for improvement.
- Developed strong multitasking abilities by managing multiple tasks simultaneously on the assembly line without sacrificing quality or efficiency.
- Suggested improvements to warehouse layout for better workflow optimization, leading to increased productivity among team members.
- Demonstrated adaptability by quickly learning new equipment and techniques as required for different production stages.
- Participated in continuous improvement initiatives, providing feedback to supervisors regarding potential process enhancements.
- Maintained high product quality standards through thorough inspection of finished goods and immediate correction of defects.
- Contributed to a positive work environment by assisting coworkers when needed and maintaining open communication with supervisors.
- Supported cross-training efforts within the team, enabling greater flexibility in worker assignments and reducing bottlenecks during peak periods.
- Collaborated with team members to meet daily production quotas consistently and efficiently.
- Followed detailed instructions to assemble products accurately, ensuring customer satisfaction with the final result.
- Assisted with training new hires on factory procedures and equipment, ensuring a smooth onboarding process for all team members.
- Followed protocols to enhance protection and maintain safe work environment.
- Assisted quality assurance by inspecting items and removing defective parts.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Conducted quality assurance inspections on finished components and identified issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Drive-Thru Cashier
McDonald's Restaurant
Cumberland, Maryland
04.2009 - 02.2011
- Promoted company loyalty program to customers, increasing membership rates over time.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
Server
Dennys Restaurant
04.2006 - 05.2008
- Provided timely service of meals and drinks, catering to customer preferences.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Streamlined order-taking process to minimize wait times for diners.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Residential/Professional House Cleaner
Sparkle and Shine Cleaning Services
Cumberland, Maryland
03.2003 - 07.2005
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Reduced allergens in living spaces through regular dusting, vacuuming, and mopping for improved air quality.
- Adhered strictly to safety protocols while using chemicals or equipment, minimizing risks of accidents or injuries.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
- Ensured cleanliness of exterior spaces such as patios and walkways through power washing and sweeping.
- Provided exceptional customer service by addressing concerns promptly and adapting services based on feedback received from clients.
- Increased client referrals by consistently exceeding expectations through attention to detail and professionalism.
- Improved efficiency in housecleaning tasks through ongoing professional development workshops and training sessions on industry best practices.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Boosted client retention rate with consistent delivery of high-quality cleaning services tailored to each household.
- Contributed to a healthier environment with the use of non-toxic and environmentally friendly cleaning solutions.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Wiped walls, decoration, and appliances.
- Maintained a high level of hygiene in clients'' homes by sanitizing surfaces and disinfecting high-touch areas.
- Managed workload across [Number] houses and satisfied customer needs for cleaning standards and details.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Verified cleanliness and organization of storage areas and carts.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
Cashier
Foodlion Grocery Store
01.2003 - 02.2005
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
Forthill Highsch
Cumberland, MD04-2026
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Task prioritization
Table setting
Cash handling
Food running
Supply restocking
Order management
Exceptional customer service
Food delivery
Table bussing
Memory retention
Order delivery practices
Beverage preparation
Service prioritization
Daily specials memorization
Professional appearance
Sales techniques
Menu memorization
Guest seating
Quality control
Food safety practices
Food inspection
Menu presentation
Order accuracy
Dining area maintenance
Sales expertise
Table setting knowledge
High volume dining
Food and beverage pairings
Food station setup
Tableside etiquette
Suggestive selling
Food safety
Customer service
Multitasking and organization
Upselling techniques
Positive guest interactions
Food safety oversight
Team member support
Positive and professional
Table resetting
Buffet setup and takedown
Take-out service
Calm demeanor
Organizational skills
Teamwork and collaboration
Multitasking
Warm and friendly
Reliability
Excellent communication
Time management abilities
Adaptability and flexibility
Multitasking Abilities
Cleaning and sanitizing
Adaptability
Timeline
Fast Food Worker
Papa Johns
06.2021 - 08.2022
Factory Production Worker
Berry Plastics
08.2017 - 09.2019
Factory Line Worker
American Woodmark
04.2015 - 02.2016
Drive-Thru Cashier
McDonald's Restaurant
04.2009 - 02.2011
Server
Dennys Restaurant
04.2006 - 05.2008
Residential/Professional House Cleaner
Sparkle and Shine Cleaning Services
03.2003 - 07.2005
Cashier
Foodlion Grocery Store
01.2003 - 02.2005
Associate of Science -
Forthill Highsch