Kelly Sinelli
Kimball
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
15
15
years of professional experience
Work History
Clerk
St Clair County Health Department
12.2008 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Created and maintained electronic processes and procedures.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided meeting support by taking minutes and dictations.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep client documents free of errors.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Assisted clients in navigating the MIBRIDGES system, guiding them through application processes for public assistance programs.
- Managed caseload efficiently prioritizing tasks according to urgency and client needs.
Education
Port Huron, MI -
Baker College
Skills
- Telephone Etiquette
- Database entry
- Prioritization
- Problem-Solving
- Scheduling
- Office Machine Operation
- Customer Communication
- Customer Satisfaction
Timeline
Clerk
St Clair County Health Department
12.2008 - Current
Port Huron, MI -
Baker College
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