Kelly Sloane
Rochester
Summary
Dynamic operations leader with a proven track record in management, excelling in inventory management and team leadership. Skilled in process improvement and staff training, I drive efficiency and enhance customer satisfaction while fostering a collaborative work environment. Committed to achieving organizational goals and optimizing performance under pressure.
Overview
22
22
years of professional experience
Work History
Opener
Progressive Foods
Rochester
02.2025 - Current
- Assisted in preparing materials for production and packaging tasks.
- Maintained cleanliness of workspace and ensured safety protocols were followed.
- Supported team members in operating machinery and equipment safely.
- Followed instructions to assemble products according to specifications.
- Monitored staff members' during daily routines to manage safety, conduct, and procedures.
- Learned operation of tools and equipment used in production processes.
- Opened store daily and ensured all safety protocols were followed.
Area Manager of Operations
Am/Pm facility Services
Waltham
07.2017 - 03.2019
- Managed daily operations for multiple facilities ensuring service quality.
- Coordinated staff schedules to maintain efficient workforce coverage.
- Oversaw inventory management and supply ordering for operational needs.
- Trained team members on safety protocols and operational procedures.
- Implemented standard operating procedures to streamline workflows.
- Conducted site inspections to ensure compliance with company standards.
- Developed training materials to enhance employee performance and engagement.
- Established goals and objectives that aligned with overall business strategy and monitored progress against those goals.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Developed budgeting plans for each department based on projected revenue growth.
- Implemented process improvements to optimize productivity, reduce costs and enhance customer service levels.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
District Manager
Anthonys Old Style Pizzeria
Wolfeboro
03.2004 - 11.2014
- Managed daily operations to ensure efficiency and compliance with company standards.
- Oversaw staff training and development to improve team performance and engagement.
- Implemented inventory control procedures to optimize stock levels and reduce waste.
- Coordinated store openings and closures, ensuring operational readiness at all times.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Supervised daily cash register operations and maintained accurate cash balances.
- Trained new cashiers on customer service best practices and register procedures.
- Managed and trained cashiers on proper cash handling procedures.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Assigned work and monitored performance of project personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Managed scheduling forstaff to ensure adequate coverage during peak hours.
- Handled customer inquiries and resolved complaints with professionalism and empathy.
Education
High School Diploma -
Kingswood Regional High School
Wolfeboro, NHSkills
- Inventory management
- Safety protocols
- Equipment operation
- Product assembly
- Process improvement
- Customer relationship management
- Time management
- Team leadership
- Staff training
- Budget planning
- Operations oversight
- Attention to detail
- Cross-selling expertise
- Effective persuasion
- Up-selling strategies
- Data entry proficiency
- Resilience under pressure
- Goal-oriented mindset
- Organizational skills
- Stress management
- Analytical thinking
- Multitasking
Timeline
Opener
Progressive Foods
02.2025 - Current
Area Manager of Operations
Am/Pm facility Services
07.2017 - 03.2019
District Manager
Anthonys Old Style Pizzeria
03.2004 - 11.2014
High School Diploma -
Kingswood Regional High School
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