Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelly Slowinski

Warren,MI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Caring and empathetic Direct care worker with 18 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

13
years of professional experience

Work History

Friends And Family
Romeo, MI

Direct Care Worker
05.2011 - 07.2022

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Administered medication as directed by physician.

Teleperformance
Warren , MI

Customer Service Representative
12.2020 - 07.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Domino's Pizza
Eastpointe, MI

Assistant Manager
09.2019 - 09.2020

Job overview

  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Education

Dorsey Business School
Roseville, MN

Medical Billing Certificate from Medical Billing And Coding
09.2009

Kelwood Alternative Ed
Eastpointe, MI

Associate of Arts from General Studies
06.2004

Skills

  • Developmental Disabilities
  • Service Documentation
  • Ability to Lift Clients
  • Household Cleaning
  • Compassionate Client Care
  • Care Plan Management
  • CPR Certification
  • First Aid Certification
  • Clinical Quality Program Standards
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Understanding Customer Needs

Timeline

Customer Service Representative

Teleperformance
12.2020 - 07.2021

Assistant Manager

Domino's Pizza
09.2019 - 09.2020

Direct Care Worker

Friends And Family
05.2011 - 07.2022

Dorsey Business School

Medical Billing Certificate from Medical Billing And Coding

Kelwood Alternative Ed

Associate of Arts from General Studies

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Kelly Slowinski