Kelly Smerek
Akron,Ohio
Summary
Dynamic Executive Administrative Assistant with a proven track record in optimizing office functions and enhancing workplace efficiency. Versatile in adapting to diverse corporate environments, whether large or small, across various industries. Exceptional attention to detail is demonstrated through meticulous management of customer orders, travel arrangements, and comprehensive office operations, all while upholding the highest standards of confidentiality. A reliable team player committed to achieving results, equipped with strong communication and problem-solving skills to excel in fast-paced settings.
Work History
Operations Coordinator
Summit and Medina Workforce Area 2
12.2022 - Current
- SAMWA COG oversees the Ohio Means Job centers in both Summit and Medina counties while also maintaining a Board of elected
- Accounts Payable and sorting invoices.
- Set up and run Board meetings while taking meeting minutes.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Develop or update procedures, policies, or standards.
- Recruit, interview, and select employees.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Arrange for necessary maintenance or repair work.
- Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Monitor inventory levels and requisition or purchase supplies as needed.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Executive Assistant
Graphic Communications / Veritiv
02.2012 - 12.2022
- Graphic Communications (GC) combines the roles of paper buyer, print coordinator, mailing expert, and environmental policymaker into one.
- Assistant to the President of the company and to a suite of 7 Executives.
- Primary contact for company travel both National and International using Travel Inc.
- Expense reporting for multiple contacts in Chrome River tool.
- Cost Matrix, Forecasting and Item data entry in Navision.
- Prepared detailed reports and presentations, supporting strategic decision-making initiatives.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Screened calls and emails and responded accordingly to support executive correspondence.
Project Management Coordinator/Technical Support
Innovative Process Administration/Mercer
02.2009 - 02.2012
- Web-based Software Company that creates the tools used to enroll in health and insurance benefits online.
- Liaison between departments to inform of current tasks and manage projects.
- Custom client billing within proprietary billing tool and Excel.
- Front line and first contact to our clients for Technical Support.
- Walked through processes over the phone with clients to troubleshoot applications.
- Implemented a training program for internal employees and external clients regarding our billing system.
- Developed and maintained project tracking systems to monitor progress and identify potential risks.
- Implemented process improvements that enhanced efficiency and reduced operational bottlenecks in project execution.
Executive Assistant
Maxim Healthcare
08.2008 - 02.2009
- Ran the compliance for two divisions of the company and maintained over 120 employee files while giving administrative support to the recruiters and managers.
- Handled billing and paychecks for external employees weekly.
- Distributed benefit information and answered general questions pertaining to eligibility requirements.
- Maintained office supplies, business cards, and general office equipment.
- Created a trusting relationship between employees and my office, so that when they had a problem they knew it would be taken care of.
- Streamlined office processes, enhancing operational efficiency and effectiveness across departments.
Education
Some College (No Degree) - Public Relations
Diploma - Wedding Consulting/Event Coordinator
01.2008
Online Courses
Skills
- Received the President's award two years consecutively for training others in my field
- Own my own catering company, Kelly's Katering
- MS Word, Acrobat, Outlook, Power Point, Excel, QuickBooks, Navision, Concur Travel
- Event Coordinator for The Lake Campground in Norton
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Advanced multitasking
- Meeting facilitation
Skills
Administrative Support – Multi-Project Management – Scheduling – Customer Service – Financial Management, Reporting – Process Improvement – Database Management – Correspondence Creation, Editing, Tracking – Event and Presentation Coordination – Issue Resolution – Internet Initiatives – Travel – Expense Reports (Chrome River) – Navision - Event Planning – Concur - Workday
Timeline
Operations Coordinator - Summit and Medina Workforce Area 2
12.2022 - Current
Executive Assistant - Graphic Communications / Veritiv
02.2012 - 12.2022
Project Management Coordinator/Technical Support - Innovative Process Administration/Mercer
02.2009 - 02.2012
Executive Assistant - Maxim Healthcare
08.2008 - 02.2009
Cuyahoga Community College - Some College (No Degree), Public Relations
Penn Foster Career School - Diploma, Wedding Consulting/Event Coordinator