Kelly Smith
Beverly Hills,FL
Summary
Dedicated professional with over 10 years of experience in administrative, managerial, and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Action Rental Management
Crystal River, FL
11.2022 - 01.2024
- Assisted with the preparation of rental agreements, lease renewals and other documents related to property management.
- Conducted regular inspections of properties to identify any potential maintenance or repair issues.
- Coordinated with contractors to ensure timely completion of repairs or renovations.
- Updated tenant records and maintained accurate files for all tenants.
- Developed marketing materials such as brochures, flyers, emails and website content.
- Scheduled maintenance calls.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
- Maintained accurate and updated websites and printed materials.
- Handled resident complaints and expedited maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Completed lease applications and verifications, notifying prospects of results.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Facilitated tenant paperwork processing and verification.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Processed incoming payments from tenants in a timely manner.
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Compiled detailed reports on property conditions, occupancy rates and financial performance.
Assistant General Manger
Trulieve
Crytal River, FL
11.2020 - 04.2022
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored and motivated team members to achieve challenging business goals.
Stat Operations Specialist
National Radiology Solutions
09.2016 - 11.2020
- Generated reports of findings to help management with making key decisions.
- Collected, arranged and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Reviewed incoming orders and assigned work to radiologists to maintain demanding stat turn around times.
- Handled issues such as addendums, corrections and all client needs.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Managed over 40 stat calls per shift
Radiology Supervisor
Christ Medical Center
Crystal River, FL
11.2012 - 08.2016
- Adhered to compliance requirements and held all team members to same standards.
- Managed scheduling for entire department.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Implemented and managed all radiology policies.
- Directed and motivated team of 10 professionals to deliver cost-effective and high-quality patient care.
- Assisted with recruitment by interviewing potential staff, recommending top candidates and helping with onboarding procedures.
- Assisted with ACR credentialing and renewals.
- Run daily, weekly and monthly reports.
- Keeping medical office supplies adequately stocked anticipating inventory needs, placing orders and monitoring equipment.
Salon Manager
Ocean Rayz
Fayetteville, NC
08.2009 - 02.2012
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Scheduled employees to maintain adequate coverage during business hours.
- Managed cash flow, business transactions, banking and accounting processes.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
Medical Receptionist
Elmore County Eye Care
Mountain Home , ID
06.2007 - 06.2009
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed patient referrals to other medical specialists
- Completed and filed financial documentation for accounting purposes
- Enhanced office productivity by handling high volume of callers per day
Property Manager
American Eagle Realty
Mountain Home, ID
02.2003 - 06.2007
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Education
Associate of Science - Health Information Management
Rasmussen College
Ocala, FLSome College (No Degree) - Business And Clerical Occupations
Marsing Job Corps
Marsing, IDSkills
- Team Leadership Expertise
- Customer Relations
- Needs Assessment
- HIPPA certified
- Proficient with microsoft office and word
- Proficient with EMR
- POS Terminal Operations
- Extremely organized
- Excellent multi-tasker
- Operations record keeping
- Payroll Administration and Timekeeping
- Money Handling
- Job Assignments
- Front Office Operations
- Filing
- Office Administration
- Data Entry
- Calendar Management
- Appointment Scheduling
- Mail Handling
- Clerical Support
- Scheduling
- Multi-Line Telephone System Operation
- Computer Skills
- Microsoft Word
- Records Administration
- Computer Proficiency
- Data Entry Documentation
- Customer Service
- Report Development
- Microsoft Outlook
- Property Management
- Tenant Relations
- Property Inspections
- Payment Collection
- Preventive Maintenance
- Tenant and Eviction Laws
- Lease Renewals
- Multi-Family Property Management
- Maintenance Knowledge
- Administrative Support
- Knowledge of Leasing and Market Conditions
- Rent Collection
- Valid Florida Driver's License
- Marketing and Advertising
- Maintenance Coordination
- Skilled Multi-Tasker
- Customer Service-Focused
- Maintenance Scheduling
Timeline
Administrative Assistant
Action Rental Management
11.2022 - 01.2024
Assistant General Manger
Trulieve
11.2020 - 04.2022
Stat Operations Specialist
National Radiology Solutions
09.2016 - 11.2020
Radiology Supervisor
Christ Medical Center
11.2012 - 08.2016
Salon Manager
Ocean Rayz
08.2009 - 02.2012
Medical Receptionist
Elmore County Eye Care
06.2007 - 06.2009
Property Manager
American Eagle Realty
02.2003 - 06.2007
Associate of Science - Health Information Management
Rasmussen College
Some College (No Degree) - Business And Clerical Occupations
Marsing Job Corps
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