Kelly Smith
Oxford,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Evans, Simpson @ Associates, Inc.
08.2002 - Current
- Company Overview: Customer Service
- Process Insurance Policies, New Loan documents, Payout Reports, for Lending Institutions
- – To be filed and/or sent to scan room to be uploaded
- Monitor loan requirements, send appropriate letters to borrowers requesting insurance documents to be kept on file during the loan duration
- Tape Extracts – Process Payoff/New Loan/Exception reports: Verify payoffs for closed loans, to process the appropriate refund…..verify collateral values & refi/merge loans
- Write force-placed insurance Certificates (when necessary) for banks/credit unions to protect their collateral
- Post CPI Premium/Refund CPI Premium
- – (Train new employees)
- Process check/ACH drafts
- Process UTL reports/split-screen matching of insurance docs vs
- Loans – (Train new employees)
- Process claims premiums for force-placed insurance
- Train and Manage On-Demand program for Lenders that require force-placed insurance on loans that require no tracking (done in-house by lender)
- Train New Lenders on the Billing Program/Upload Insurance Documents/Flood Tracking Program
- I am detail oriented and very analytical
- I can multi-task at a high level…….Processing work load/Train lenders over the phone/Answering incoming calls from both Lenders and Borrowers
- Customer Service
Kloppenberg Products
01.2019 - 02.2020
- Company Overview: Product Mgr Assistant
- Coordinate projects/Purchase supplies/Schedule transportation
- Create Job Files for manufacturing
- Assist Product Manager with communication with Venders on price/availabity
- Product Mgr Assistant
J.C. Magill Elementary School
08.2000 - 08.2002
- Company Overview: Food Service
- Prepared meals for the lunchroom
- Organized/setup meals for the students
- After lunch, cleaned cafeteria/kitchen area and prepared for the next school day
- Food Service
Education
High School Diploma -
Baldwin Park HS
Baldwin Park, California06.1980
Associate Degree - Secretarial Science
Fresno City College
Fresno, California06.1982
Skills
- Type approximate 70 words per minute/low errors
- Proficient in Microsoft Word and Excel
- Able to multi-task at a high rate - Ex: Phone Customer Service/complete work load with accuracy
Timeline
Kloppenberg Products
01.2019 - 02.2020
Evans, Simpson @ Associates, Inc.
08.2002 - Current
J.C. Magill Elementary School
08.2000 - 08.2002
Associate Degree - Secretarial Science
Fresno City College
High School Diploma -
Baldwin Park HS
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