Kelly Smith
Jamestown
Summary
Compassionate and adaptable professional with extensive experience at Aspire Of WNY, excelling in relationship building and critical thinking. Proven track record in enhancing client quality of life through tailored care plans and effective communication. Skilled in documentation and crisis intervention, ensuring safety and dignity for individuals with disabilities.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Aspire Of WNY
08.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Waitress/Bartender
Lakeview Bar And Hotel
01.2015 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported Living Specialist
The Resource Center
01.2013 - 01.2015
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Supported clients in managing challenging behaviors through the implementation of positive behavior support strategies.
- Continuously sought opportunities for professional growth and development to enhance overall service delivery within the role of Supported Living Specialist.
- Educated clients on important life skills such as budgeting, time management, and effective communication techniques.
- Maintained thorough documentation of client progress, interventions, and incidents for accurate record-keeping purposes.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
In Progress - Human Services
Jamestown Community College
Jamestown06-2026
Skills
- Time management
- Relationship building
- Disability awareness
- Team collaboration
- Adaptability and flexibility
- Fast learner
- Critical thinking
- Documentation
- Attentive to people
- Clear communication
Timeline
Direct Support Professional
Aspire Of WNY
08.2023 - Current
Waitress/Bartender
Lakeview Bar And Hotel
01.2015 - 01.2019
Supported Living Specialist
The Resource Center
01.2013 - 01.2015
In Progress - Human Services
Jamestown Community College
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