Summary
Overview
Work History
Education
Skills
Timeline
Kelly Smith

Kelly Smith

Jacksonville,FL

Summary

I’m an ambitious, creative, and highly motivated individual, and a committed to quality. My key strengths are attention to detail, problem solving, prioritizing, customer relations, and an outstanding work ethic. I have a proven track record of maximizing a comprehensive management, planning, and support service to all staff. I am currently looking for a career advancement opportunity with a company that will not only challenge me professionally but will also allow me to develop my knowledge & potential still further.

As a transportation professional with substantial industry experience, consistently optimized logistics operations to ensure smooth and timely deliveries. Known for a strong focus on team collaboration and achieving results, adaptable to changing demands and priorities. Proficient in route planning and regulatory compliance, reliable and dependable.

Overview

21
21
years of professional experience

Work History

Remote Inventory & Transport Specialist

Syngin
01.2023 - Current
  • Coordinating ensures timely delivery through close collaboration with partners and maintains operational efficiency by tracking and analyzing logistics data. Manages the coordination and execution of the transportation of fleet Vehicles. Reporting to the Sr. Transportation Manager, responsible for overseeing key day-to-day transportation operations for carriers.
  • Coordinated transportation logistics to optimize delivery schedules and improve service efficiency.
  • Analyzed transportation routes to reduce costs and enhance operational performance.
  • Developed and implemented strategies for inventory management and tracking systems.
  • Collaborated with cross-functional teams to ensure compliance with safety regulations and standards.
  • Trained junior staff on best practices in transport operations and protocol adherence.
  • Led continuous improvement initiatives to streamline processes and maximize resource utilization.
  • Analyzed data trends to identify areas for improvement in fleet management, subsequently increasing overall efficiency.

Remote Customer Service Agent

Freedom Mortgage Inc.
01.2021 - 01.2023
  • Professionally handle a high volume of incoming calls, thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services. Ability to utilize and navigate multiple systems simultaneously.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume call queues, ensuring timely responses to client requests.
  • Collaborated with loan officers to streamline application processes and improve customer satisfaction.
  • Trained new staff on company policies and customer service protocols, ensuring consistency in service delivery.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.

Business Partner, Prime Flight Aviation Services, Customer Service Supervisor

Frontier Airlines
01.2018 - 01.2019
  • Recruiting, interviewing, selecting, and training new Hourly Employees, monitoring workers to ensure a safe working environment, and verifying that company regulations are followed.
  • Coach, Counsel, and participate in disciplining hourly employees. Gain a mastery of company procedures and protocols for safety and cleanliness. Communication regularly with Station Management and the customer carrier about staffing, scheduling, and procedures. Verify passenger ID according to TSA checked baggage acceptance rules. GSC, BSO, US Department of Transportation drug and alcohol testing regulations certificate, & STC.
  • Led team in achieving operational goals through strategic planning and resource management.
  • Developed and implemented process improvements to enhance efficiency and reduce costs.
  • Mentored junior staff, fostering professional growth and skill development within the team.
  • Collaborated with cross-functional teams to align objectives and streamline workflows.

Business Manager

Smitty’s Internet Bar & In FLA Internet Cafe
01.2004 - 01.2015
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines. Developed and maintained exceptional customer service standards. Optimized profits by controlling food, beverage, and labor costs daily.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. Performed checkouts of bartenders to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflect desired productivity targets. Performed restaurant walk-through to gauge timeliness and excellent service quality. Carefully prepared weekly payroll to keep up with projected revenue for the week. Counseled and disciplined staff when necessary. Reconcile and balance accounts. Manage employee payroll services. Record cash receipts and Issue financial statements as and when required. Maintain company books, including A/P, A/R, bank statements, and other reports.
  • Directed daily operations to ensure seamless service and customer satisfaction.
  • Implemented cost-control measures to enhance profitability and operational efficiency.
  • Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
  • Analyzed market trends and operational data to inform decision-making and drive strategic growth initiatives.
  • Implemented performance metrics, monitoring progress to ensure alignment with organizational goals and objectives.
  • Facilitated regular team meetings, promoting collaboration and addressing operational challenges proactively.
  • Oversaw budgeting processes, ensuring resource allocation aligned with strategic priorities for maximum impact.

Education

High School Diploma -

Sandalwood High School, Jacksonville, FL
06-1987

Skills

  • Strong Knowledge of Customer Service
  • Excellent communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Provided high-quality record-keeping
  • Dispatch coordination
  • Transportation planning
  • Load planning
  • Route optimization
  • Logistics management
  • Transportation software proficiency
  • Transport regulations compliance
  • Dispatching procedures
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Efficiency and time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Strong working relationships
  • Dependability and honesty
  • Organizational skills
  • Team collaboration
  • Valid Driver's license
  • Decision-making
  • Customer support
  • Team leadership
  • Verbal and written communication
  • Staff management
  • Staff training and development
  • Complex Problem-solving

Timeline

Remote Inventory & Transport Specialist - Syngin
01.2023 - Current
Remote Customer Service Agent - Freedom Mortgage Inc.
01.2021 - 01.2023
Business Partner, Prime Flight Aviation Services, Customer Service Supervisor - Frontier Airlines
01.2018 - 01.2019
Business Manager - Smitty’s Internet Bar & In FLA Internet Cafe
01.2004 - 01.2015
Sandalwood High School - High School Diploma,

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