Kelly Smutzer
LAPORTE,IN - Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Medical Secretary
Northwest Cancer Center
09.2020 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Registered and verified patient records before triage with most up-to-date information.
- Prepared and processed patient referrals and transfer requests.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
High School Diploma -
Laporte High School
Laporte, IN06.1986
Skills
- Adaptable and Flexible
- Critical Thinking
- Patient Database Maintenance
- Medical Office Management
- Office Reception
- Scheduling Tests and Procedures
- Organization and Time Management
- Procedure Registration
- Customer Service
- Prescription Refills
- Patient Appointment Coordination
- Practitioner Support
- Teamwork and Collaboration
- Outpatient Procedures
- Answer Telephones
- HIPAA
- Patient Referral
- Medical Records Verification
- Patient Health Information Access
- Calendar and Appointment Management
- Patient Scheduling
- Payment Collection
- Call Transfers
Timeline
Medical Secretary
Northwest Cancer Center
09.2020 - 03.2023
High School Diploma -
Laporte High School
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