Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Snow

San Jose,IL

Summary

Energetic Sales Support Specialist focused on skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business.

Overview

24
24
years of professional experience

Work History

Sales Support Specialist,

ENLIGHTED INC.
03.2019 - 10.2023
  • Process up to 20 or more new purchase orders that come in daily
  • Use Salesforce on daily basis to process new orders from customers
  • Work with logistics/shipping department to make sure orders are shipped and delivered in timely manner
  • Answer customer emails and answer questions and give updates on current/future orders
  • Communicate with customers to get Purchase orders revised and updated for processing
  • Create re-books and de-books for orders
  • Process RMA's for items that are being delivered due to defective or damaged products
  • Answer incoming phone calls from sales and customers to answer any questions or concerns
  • Schedule, create and cancel meetings on Teams and Outlook
  • Communicate with team members on Slack
  • Work with team to get orders processed and shipped
  • Assisted customers with sales needs such as inventory and shipping questions
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Received and organized vendors samples for use by sales team
  • Used in-store system to locate inventory and place special orders for customers
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Prepared and presented sales reports and customer profiles to upper management
  • Developed and maintained relationships with key accounts and existing customers

POST CLOSING SPECIALIST

WESTERN BANCORP
11.2017 - 01.2019
  • Maintaining and transferring of client identification numbers using MERS (Mortgage Electronic Registry
  • System)
  • Answered busy 10 multiline phones
  • Helped incoming clients
  • Schedule meetings for managers
  • Employment verifications for all loan applicants
  • Quality Assurance for all Loan Packages prior to receiving funding
  • Transfer loans from lenders to banks
  • Assembled les for processing to receive funding
  • Maintained electronic les
  • Data Entry, entered all new client information

FAMILY SPECIALIST

UPLIFT FAMILY SERVICES
10.2016 - 11.2017
  • Work with families and children ages 5-18 that are either in probation department or have open cases with DFCS
  • Write daily intensive notes on each support given to each child
  • Schedule meetings for families as well as facilitators and managers
  • Monitored progress and documented patient health status changes to keep care team updated
  • Developed rapport to create safe and trusting environment for care
  • Promoted community integration by providing extensive physical, emotional and social support
  • Visited home environments to help clients develop comprehensive life, technical and job skills
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs
  • Documented data and completed accurate updates to case records
  • Developed and implemented strategies to reduce and prevent family conflict

POLICE DISPATCHER

EVERGREEN VALLEY COLLEGE
04.2016 - 10.2016
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
  • Answer heavy volumes of incoming calls relating to urgent and intensive emergency and non-emergency situations
  • Managed over 50 customer calls per day
  • Coordinate collaboration between police department, ambulance, and other emergency services
  • Helped student and faculty, and visiting parties as well as established rapport with incoming students as well.
  • Run daily reports of police activity on campus
  • Correspond with Chief of Police, Evergreen Valley Board of Directors, President and Vice President
  • Used specialized software to track and maintain case incident numbers and logs
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
  • Assisted callers in emergency situations with appropriate information and support
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Worked flexible hours across night, weekend and holiday shifts

CLOSING/POST CLOSING ASSISTANT

WESTERN BANCORP
02.2015 - 04.2016
  • Maintaining and transferring of client identi cation numbers using MERS (Mortgage Electronic Registry system)
  • Managed over 50 customer calls per day
  • Helped incoming clients daily
  • Schedule meetings for managers
  • Employment Verifications for all loan applicants
  • Quality Assurance for all Loan Packages prior to receiving funding
  • Transfer loans from lenders to banks
  • Assembled files for processing to receive funding
  • Maintained electronic files
  • Data Entry, entered all new client information
  • Completed post-closing quality control evaluations of originated mortgage loans
  • Checked accuracy and completeness of all paperwork
  • Prepared loan packages and closing instructions for bank employees
  • Set up, stored and updated customer files, department records and regulatory paperwork
  • Affirmed loan document accuracy to protect lenders from potential fraud
  • Verified credit histories, personal references and employment backgrounds for each applicant

DISPATCHER

SAN JOSE
09.2014 - 02.2015
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty
  • Coordinate collaboration of police, re department, ambulance, and other emergency services in order to assist reporting party
  • Complete Reports (Missing persons, stolen property, etc.)
  • Collaborate with records department regarding stolen property
  • Used specialized software to track and maintain case incident numbers and logs
  • Questioned callers to determine nature of problems and locations to direct type of response needed
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests
  • Assisted callers in emergency situations with appropriate information and support
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests

KINDERGARTEN TEACHER

PLAY N'LEARN PRESCHOOOL
09.1999 - 10.2014
  • Created lesson plans for classroom of 20-28 students, and taught California
  • Education
  • Students under instruction achieved 1st and 2nd grade reading levels upon exiting classroom at end of each term
  • Collaborate with teachers on multiple programs within school
  • Developed creative and innovative ways to engage students in learning and participation
  • Attended Child Development and Kindergarten Conferences yearly to attain knowledge and obtain new tools and ideas to help with upcoming school years
  • Generated multiple school wide events and activities for children and their families to participate, in order to promote family and community connections

Education

High School Diploma -

DiplomaPIONEER HIGH SCHOOL
San Jose, CA
1997

No Degree -

DEANZA COMMUNITY COLLEGE
Cupertino, CA
06.1997

Skills

  • Salesforce - 4 years
  • Word, Excel And Outlook - 10 Years
  • Customer Service - 25 Years
  • Dispatch - 2 Years
  • CAD (Less than 1 year)
  • Okta
  • Zuora
  • Slack

Accomplishments

  • 2/23, 1:55 PM My Indeed Profile https://profile.indeed.com/resume 1/6
  • Summary
  • Your summary will appear here
  • Work experience
  • Kelly Snow
  • Sales Support Specialist, Sales Support
  • Troubleshooting
  • Technical Support
  • AutoCAD
  • Remote Access Software2/23, 1:55 PM My Indeed Profile https://profile.indeed.com/resume 6/6 2023 Indeed - Cookies, Privacy and Terms - Your Privacy Choices
  • Certi cations and licenses
  • Your certi cations and licenses will appear here
  • Additional information

Timeline

Sales Support Specialist,

ENLIGHTED INC.
03.2019 - 10.2023

POST CLOSING SPECIALIST

WESTERN BANCORP
11.2017 - 01.2019

FAMILY SPECIALIST

UPLIFT FAMILY SERVICES
10.2016 - 11.2017

POLICE DISPATCHER

EVERGREEN VALLEY COLLEGE
04.2016 - 10.2016

CLOSING/POST CLOSING ASSISTANT

WESTERN BANCORP
02.2015 - 04.2016

DISPATCHER

SAN JOSE
09.2014 - 02.2015

KINDERGARTEN TEACHER

PLAY N'LEARN PRESCHOOOL
09.1999 - 10.2014

High School Diploma -

DiplomaPIONEER HIGH SCHOOL

No Degree -

DEANZA COMMUNITY COLLEGE

Similar Profiles

CREATE PROFILE
Kelly Snow