Kelly Sok
Dracut ,MA
Summary
To be a part of a team that delivers high business quality services and products. To utilize my high touch approach to delivering excellent customer experience.
Overview
11
11
years of professional experience
Work History
Dental Implant Sales Consultant
NHOMS
10.2022 - Current
- Meet with potential patients to discuss dental implant solution.
- Utilize experience in CRM to optimize sales process, track performance, and generate reports.
- Assist potential patience in the decision making process.
- Developing and maintaining relationships with potential and current patients, ensuring a smooth consult and treatment.
- Manage follow up process by reaching out to our patients who had expressed interest.
- Participate as needed in marketing.
- Manage referrals and leads, work with existing patients to identify potential referrals.
- High volume of inbound/outbound calls and emails.
- Develop sales plans and give quotes/negotiate treatment plans.
- Provide exceptional customer service and support to ensure patient satisfaction.
- Participate as needed in conference and networking events to promote our services.
- Meet monthly sales goals.
License Insurance Agent
Geico
10.2021 - 08.2022
- Answer incoming calls and internet inquiries in a professional and timely manner.
- Maximizing sales opportunities by setting appointments and building relationships with clients.
- Staying up to date with product knowledge and certifications.
- Generate new business by networking/ getting referrals.
- Manage and advertise social media account.
- Ensure all paperwork is filled out properly in order to put policies into place.
- Add endorsements for existing customers.
- Achieve sales goals on a monthly basis.
- Send LPR forms or 2A letters to cancel prior insurance.
BDC Representative
Mercedes-Benz Of Burlington
03.2017 - 03.2020
- Manage inquiries through dealership website and other online sites.
- Follow through on customer leads/incoming calls.
- Set appointments for customers.
- Maintain the sales floor to make sure leads are provided to the sales team and vehicle is ready upon customers arrival.
- Greet customers and introduce them to the assigned sales person.
- Constantly analyze auto market to ensure we are offering competitive rates.
- Used all company resources to the best of my ability to drive sales and meet goals.
- Make sure customers are satisfied once finalize of sale.
Assistant Manager In Women Shoes
Nordstrom
10.2013 - 05.2017
- HIred as a sales associate, promoted rapidly through a series of increasing responsibilities based on organization, adaptivity and interpersonal skills.
- Prepare daily reports.
- Assist in account management including event coordination, paying bill, open and reopen store credit card.
- Supervise employees/scheduling /maintain inventory.
- Interview and train new hire.
- Help employee meet their sales goals.
- Evaluate Employee Performance.
- Meet with new vendors upon receiving new brand and product.
- Coordinated staff sales meetings to discuss developmental strategy.
Education
Bachelor In Business Management -
Regis College
Weston, MA06.2016
Medical Assistant -
Lincoln Technical Institute
Lowell, MA08.2009
High School Diploma -
Lowell High School
Lowell, MA06.2008
Skills
Communication skills, Collaboration Skills, Adaptivity, Multi-tasker,Marketing and Advertising, Social Media Management, Team Management, Customer Service, Negotiation, Analysis, Organization Account Management
Timeline
Dental Implant Sales Consultant
NHOMS
10.2022 - Current
License Insurance Agent
Geico
10.2021 - 08.2022
BDC Representative
Mercedes-Benz Of Burlington
03.2017 - 03.2020
Assistant Manager In Women Shoes
Nordstrom
10.2013 - 05.2017
Bachelor In Business Management -
Regis College
Medical Assistant -
Lincoln Technical Institute
High School Diploma -
Lowell High School
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