Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kelly Sorenson

Austin,TX

Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Overview

15
15
years of professional experience

Work History

Domestic Travel Advisor

Travel and Leisure
Austin, TX
07.2022 - Current
  • Assisted with booking flights, hotels, rental cars and other reservations.
  • Created itineraries tailored to each customer's individual needs and preferences.
  • Processed payments using a variety of methods including cash, credit cards or online payment services.
  • Conducted follow-up calls with customers after their trip to ensure satisfaction and address any concerns they may have had during their travels.
  • Ensured customer complaints were addressed promptly and resolved satisfactorily.
  • Maintained professional, courteous and timely communications with travelers to assist in trip phases.
  • Researched destination and travel prices, hotels and entertainment options to showcase to clients.
  • Performed outbound guest and reservation follow-up via phone and email on daily basis.

Front Desk Supervisor

Wyndham Hotel
Austin, TX
09.2013 - 03.2021
  • Greeted and welcomed guests in a friendly, professional manner.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Provided support to guests with check-in and check-out procedures.
  • Assisted guests with inquiries and requests.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Ensured that all safety regulations were followed at all times.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Created weekly schedules for front desk staff according to business needs.
  • Conducted regular performance evaluations of front desk staff members.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.

Income Auditor

Driskill Hotel
Austin, TX
10.2008 - 09.2013
  • Performed data analysis of income statements to identify discrepancies.
  • Reviewed financial documents and records for accuracy in income calculations.
  • Conducted audits of payroll, accounts receivable, and other income sources.
  • Prepared reports summarizing audit findings and recommendations for management review.
  • Identified opportunities for improvement within the organization's income processes.
  • Collaborated with other departments to ensure accurate recording of revenues and expenses.
  • Managed regular reconciliation between bank accounts and general ledger entries.

Education

High School Diploma -

Stratford Career Institutes
Washington, DC
05.2001

Skills

  • Leisure Travel
  • Travel Arrangements
  • Company Branding
  • Credit Card Payments
  • Client Relations
  • Retail Sales
  • Mentoring and Training
  • Excel
  • Apollo
  • Quickbooks
  • Microsoft Programs
  • Customer Service
  • Inbound and Outbound Calls
  • Work from Home Skills
  • Trip Software
  • Customer Relations
  • 35 WPM

Accomplishments

  • Top Seller in May of 2023
  • Employee of the month May of 2023
  • Most surveys at 100% FEB, MAR, APR of 2023

References

References available upon request.

Timeline

Domestic Travel Advisor

Travel and Leisure
07.2022 - Current

Front Desk Supervisor

Wyndham Hotel
09.2013 - 03.2021

Income Auditor

Driskill Hotel
10.2008 - 09.2013

High School Diploma -

Stratford Career Institutes

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Kelly Sorenson