Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly South

Ogden,UT

Summary

Dynamic professional with extensive experience at WinCo Foods, excelling in customer service and organizational leadership. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in bookkeeping and relationship building, I consistently foster teamwork and collaboration, driving team performance and operational efficiency. Recognized for meticulous attention to detail and problem-solving abilities.

Work History

Lead Clerk

WinCo Foods
  • Served as point of contact for external vendors, maintaining strong relationships to ensure seamless service delivery.
  • Improved customer satisfaction by addressing inquiries and resolving issues in a timely manner.
  • Mentored junior clerks, providing guidance on best practices and improving overall team performance.
  • Delivered exceptional customer service experiences by promptly addressing concerns and providing knowledgeable assistance.
  • Developed training materials for new hires, fostering a consistent onboarding process for all team members.
  • Oversaw daily operations within the office, ensuring tasks were completed efficiently and effectively.
  • Enhanced communication between departments through the establishment of clearly-defined channels.
  • Processed orders and shipments for customers in a timely fashion, resulting in improved customer retention rates.
  • Streamlined filing systems by organizing and categorizing documents, enhancing office efficiency.
  • Maintained accurate records of employee attendance, facilitating efficient payroll processing.
  • Ensured strict adherence to company policies while performing routine audits of procedure compliance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Input data into spreadsheets and databases.
  • Coordinated and scheduled meetings and appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Utilized office management software to record and track customer information.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Bookkeeper

WinCo Foods
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Maintained and processed invoices, deposits, and money logs.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Completed tax forms in compliance with legal regulations.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.
  • Facilitated smoother audits by maintaining organized financial records and documentation.
  • Enhanced team productivity with development and implementation of bookkeeping best practices.
  • Optimized financial data accuracy, conducted thorough checks and balances.
  • Maintained compliance with tax laws, ensuring timely filing of all required documents.
  • Enhanced operational efficiency by automating routine bookkeeping tasks.
  • Improved financial accuracy by meticulously recording all transactions in accounting software.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Inspected account books and recorded transactions.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Grocery

WinCo Foods
  • Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
  • Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
  • Contributed to positive team dynamics with strong communication skills and a collaborative attitude.
  • Reduced product spoilage by closely monitoring expiration dates and rotating stock as needed.
  • Demonstrated adaptability by cross-training in multiple departments, maximizing versatility within the store operations team.
  • Improved overall store appearance through diligent maintenance of shelves, aisles, and display areas, attracting more customers to explore products on offer.
  • Streamlined checkout process for customers by efficiently bagging groceries according to size, weight, and fragility considerations while minimizing plastic bag usage where possible.
  • Collaborated with fellow employees for efficient task completion, fostering a productive work atmosphere.
  • Developed loyal customer relationships by addressing concerns promptly and offering tailored solutions to meet their needs.
  • Consistently met or exceeded weekly performance metrics related to sales targets, inventory management, or other key indicators set forth by management.
  • Exceeded daily sales targets consistently with excellent product knowledge and persuasive selling techniques.
  • Delivered superior customer service by quickly resolving complaints, leading to high levels of satisfaction ratings among shoppers.
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
  • Proactively addressed potential out-of-stock situations by closely monitoring inventory levels and communicating with suppliers when necessary.
  • Assisted in the training of new employees, providing guidance on store policies, procedures, and product information to ensure a more seamless transition into their roles.
  • Performed key tasks to promote inviting grocery store appearance.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Developed detailed plans based on broad guidance and direction.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Customer Service Representative

WinCo Foods
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Cashier

WinCo Foods
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Increased sales of promotional items by informing customers about current offers.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Deli Manager

WinCo Foods
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
  • Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
  • Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
  • Worked closely with other department managers to improve cross-functional collaboration within the store.
  • Collaborated with store management to achieve overall operational goals, contributing to store success.
  • Increased deli sales by implementing innovative merchandising and promotional strategies.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
  • Streamlined deli operations through effective scheduling, inventory management, and staff training.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Created enticing deli displays that showcased featured products and attracted customers to the department.
  • Inventoried food products and associated materials on weekly basis.
  • Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
  • Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
  • Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Organized special events such as tastings or promotions, driving increased foot traffic to the department.
  • Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
  • Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
  • Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
  • Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
  • Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
  • Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
  • Analyzed sales data to identify trends and adjust product offerings accordingly, boosting overall sales.
  • Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
  • Coordinated daily operations, ensuring efficient workflow and timely preparation of deli items for customer satisfaction.
  • Optimized layout of deli counter for better product visibility and accessibility, enhancing customer shopping experience.
  • Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
  • Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
  • Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
  • Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Supervised food presentation and plating to enhance visual appeal.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Education

MIT Certification And Promoted To Management - WinCo Foods Deli

WinCo Foods MIT Program
Boise, ID
02.2022

B.A. Advertising With A Double Minor In Management - Advertising And Management

Western Michigan University
Kalamazoo, MI
05.2004

Skills

  • Organizational leadership
  • Records analysis
  • Document preparation
  • Paperwork processing
  • Data tracking
  • Scheduling expertise
  • Customer satisfaction
  • Cash handling
  • Relationship building
  • Cash management
  • Filing systems
  • Database entry
  • Quality control
  • Quality management
  • File and database management
  • Schedule and calendar management
  • Document management
  • Mail handling
  • Prioritization
  • Telephone etiquette
  • File maintenance
  • Mail sorting
  • Sales expertise
  • Bookkeeping
  • Calendar management
  • Administrative tasks
  • Point of sale operation
  • Basic accounting
  • Mail processing
  • Record preparation
  • Proficient in type technology
  • Driver correspondence
  • Confidentiality
  • Records retrieval
  • Driver communications
  • Handling payments
  • Verbal and writing communication
  • Supply tracking
  • Scanning and copying
  • Peer relationships
  • Fine collection
  • Teamwork
  • Teamwork and collaboration
  • Document archiving
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Reliable and punctual
  • Organizational skills
  • Team collaboration
  • Creative thinking
  • Active listening

Accomplishments

As a Deli Manager, I broke quarterly records consistently. As a Lead Clerk, I warned Employee of the Month. Also, as a Lead Clerk, I've received many written Kudos that were posted on our Kudos Board in the front of the store.

Timeline

Lead Clerk

WinCo Foods

Bookkeeper

WinCo Foods

Grocery

WinCo Foods

Customer Service Representative

WinCo Foods

Cashier

WinCo Foods

Deli Manager

WinCo Foods

MIT Certification And Promoted To Management - WinCo Foods Deli

WinCo Foods MIT Program

B.A. Advertising With A Double Minor In Management - Advertising And Management

Western Michigan University

Similar Profiles

CREATE PROFILE
Kelly South