Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Sparrow

T Or C,NM

Summary

Driven and meticulous, I excelled at Kelly's House Cleaning and Arc Value Village, enhancing client satisfaction and operational efficiency. Strong work ethic, coupled with expert cash handling and time management skills, fostered positive environments and achieved significant accuracy in financial transactions. Adept at fostering relationships, consistently delivered superior service and cleanliness, showcasing dedication and integrity

Overview

21
21
years of professional experience

Work History

House Cleaner

Kelly's House Cleaning
07.2015 - 05.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.

Cashier/Retail Assistant Manager

Arc Value Village
04.2003 - 06.2015
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Trained and developed new employees for ease of transition into team.
  • Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
  • Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.

Education

GED -

Madera Adult Education
Madera, CA

Skills

  • Work Ethic and Integrity
  • Cash Handling
  • Time management skills

Timeline

House Cleaner

Kelly's House Cleaning
07.2015 - 05.2024

Cashier/Retail Assistant Manager

Arc Value Village
04.2003 - 06.2015

GED -

Madera Adult Education

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Kelly Sparrow