Kelly Spencer

911 Dispatcher

Eaton County Central Dispatch

03.1993 - 05.2018

Answered calls from automatic routing system and took basic information from callers.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Read system maps and caller information, and documented details in system.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Followed established protocols for professional handling of emergency situations.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Monitored Police and Fire radios to provide assistance to responding personnel.
Proved successful working within tight deadlines and a fast-paced environment.
Directed responders using assigned mapping systems for timely emergency attendance.
Provided on-the-job training and coaching to develop new dispatchers.
Dispatched and coordinated emergency services teams according to high-priority calls.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Assisted callers in emergency situations with appropriate information and support.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Reduced risks and emergency response issues by observing public safety field units.