Kelly Spratt
Phoenix,AZ
Summary
Accomplished office professional with a proven track record of team leadership and fostering a culture of compliance. Skilled in communication to engage stakeholders and meet organizational goals. Proficient in financial management and record-keeping, dedicated to upholding the highest standards of integrity and accountability.
Overview
14
14
years of professional experience
Work History
Office Manager
Preferred Trailers
11.2024 - 04.2025
- Prepared financial reports and documents, contributing to accurate record-keeping, and meticulously reviewed data to ensure accuracy and compliance with company standards
- Managed weekly inventory to ensure accurate records of shipment receipts and sales
- Facilitated sales transactions, overseeing the completion of closing documents and title work to ensure seamless transitions for customers while maintaining compliance with regulatory requirements
- Administered various payment processes, including customer transactions, financed deals, cash sales, insurance payments, and dealer payoffs, maintaining meticulous records for financial reconciliation
- Implemented and maintained comprehensive record-keeping systems, utilizing both electronic databases and paper filing methods to ensure accessibility and organization of essential documents for audits and reference purposes
- Update the company website with product specifications and images on a regular basis.
Compliance & Field Examiner
America's Car-Mart
03.2022 - 11.2024
- Oversaw regional assigned dealerships, reporting to operational leaders, conducting systematic risk evaluations of critical company processes, and meticulously assessing compliance with government regulations and internal policies
- Documented instances of noncompliance by rigorously testing controls, ensuring adherence to regulatory standards, and company guidelines
- Presented findings in clear and concise reports, accompanied by actionable recommendations to enhance process efficiency and drive overall performance
- Executed on-site and remote audits to identify areas requiring remediation and guide stakeholders through necessary corrective actions
- Delivered ongoing compliance education sessions, equipping employees with the knowledge and tools to maintain regulatory compliance in their respective roles
- Utilized various software programs, including Microsoft Excel, Word, PowerPoint, Doublecheck, and Smartsheet, to create comprehensive reporting and tracking mechanisms for audit activities
- Managed a calendar of meetings and appointments and arranged travel, including hotel bookings.
Office Manager
America's Car-Mart
03.2018 - 03.2022
- Managed the efficient processing of invoices, ensuring accuracy and timeliness in payments to enhance vendor relationships
- Facilitated wholesale and retail transactions, overseeing the completion of closing documents and title work to ensure seamless transitions for customers while maintaining compliance with regulatory requirements
- Administered various payment processes, including customer transactions, wholesale transactions, financed deals, cash sales, insurance payments, and dealer payoffs, maintaining meticulous records for financial reconciliation
- Implemented and maintained comprehensive record-keeping systems, utilizing both electronic databases and paper filing methods to ensure accessibility and organization of essential documents for audits and reference purposes
- Executed lien and title filings accurately and promptly, adhering to legal protocols and safeguarding the company's interests in vehicle ownership
- Played a key role in talent acquisition and development within the department, directly overseeing the interviewing, onboarding, and training of Office Clerk staff.
- Managed scheduling and coordination of internal and external meetings for staff and clients.
- Streamlined office operations to enhance workflow efficiency and reduce downtime.
Office Clerk
America's Car-Mart
01.2018 - 03.2018
- Performed a variety of general administrative duties, including operating a multi-line phone, directing calls to appropriate departments, and documenting messages when necessary
- Organized and maintained paper and electronic filing correspondences, systems, and other essential records while maintaining a high level of confidentiality
- Assisted in preparing financial reports and documents, contributing to accurate record-keeping, meticulously reviewing data to ensure accuracy and compliance with company standards
General Manager
Shoe Sensation
03.2016 - 06.2017
- Directed operations for a retail store comprising 15+ team members, overseeing adherence to brand standards, operational procedures, and company policies to ensure consistent delivery of high-quality products and services
- Conducted regular performance reviews and operational audits to identify areas for improvement, implement corrective actions, and achieve KPIs, achieving a 15% increase in sales volume during tenure and a reduction in shrink
- Fostered a culture of accountability and excellence, providing leadership and guidance to staff to achieve operational excellence and exceed business objectives.
- Oversaw inventory management processes, ensuring optimal stock levels and timely replenishment.
General Manager
Stage Stores
09.2011 - 03.2016
- Implemented strategic workforce management strategies, optimizing employee allocation and scheduling to meet KPIs while reducing shrink
- Oversaw end-to-end order processing operations, including procurement, inventory management, and fulfillment, to enhance customer satisfaction and sales revenue
- Conducted thorough financial reporting and analysis, including budgeting, forecasting, and variance analysis, to identify areas for cost optimization and revenue enhancement, improving profit margins by 10% YOY.
- Implemented customer service training programs for staff, emphasizing effective communication skills and problem-solving techniques that resulted in a significant increase in positive customer feedback and retention.
Education
Bachelor of Science - Business, Sociology, Psychology
Henderson State University
Skills
- Customer relationship management
- Compliance management
- Documentation & Reporting
- Financial Management
- Data Analysis
- Stakeholder Communication
- Detailed data tracking
- Continuous process evaluation
- Team Training & Development
- Service excellence
- Office operations oversight
- Effective organizational skills
Timeline
Office Manager
Preferred Trailers
11.2024 - 04.2025
Compliance & Field Examiner
America's Car-Mart
03.2022 - 11.2024
Office Manager
America's Car-Mart
03.2018 - 03.2022
Office Clerk
America's Car-Mart
01.2018 - 03.2018
General Manager
Shoe Sensation
03.2016 - 06.2017
General Manager
Stage Stores
09.2011 - 03.2016
Bachelor of Science - Business, Sociology, Psychology
Henderson State University
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