Kelly Starrs

• Acted as a beauty advisor to assess customer needs and providedtailored recommendations for hair care, cosmetics, and nail products.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Recognized customer requirements quickly to provide effective solutions.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Completed day-to-day duties accurately and efficiently.

• Greeted salon guests and managed front desk at Chroma Salon & Color Bar.
• Scheduled appointments using salon booking system and calendar.
• Answered incoming calls and routed client questions to stylists.
• Checked in clients and confirmed service details for color and styling visits.
• Processed payments and handled cash, card, and tip transactions.
• Organized retail product displays and maintained reception area presentation.
• Coordinated appointment changes and updated stylist schedules.
• Supported daily salon operations with polite client service and communication.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Provided excellent customer service at all times while interacting with both internal and external customers.

Performed precise cuts, color treatments (balayage, foils, all-over color).

and blowouts for an average of 20+ clients per week. I was able to analyze

hair conditions and scalp health to recommend personalized treatments,

reducing chemical damage and improving client satisfaction.

Greet incoming guests, offer refreshments, and direct them to stylists or

treatment areas. Schedule, reschedule, and confirm bookings via phone.

email. Process cash and credit card payments, handle gift cards, and issue

receipts. Keep the reception and waiting areas clean, organized, and fully Stocked

Installed and dismantled trade show equipment like pipe, drape, exhibits,

furniture, carpet, and signage. Loaded and unloaded event materials,

ensuring set-ups meet strict show deadlines. I Managed the onsite service

desk at expos, assisting vendors and exhibitors with questions and orders.