Summary
Overview
Work History
Education
Skills
Timeline
Generic

KELLY STEINER

Glen Rock,PA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

CSR

Highmark Wholecare
Pittsburgh, PA
08.2022 - Current
  • CRM Salesforce cloud
  • eCIS
  • MedHok
  • BAP
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided information regarding charge accounts and loyalty programs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Contractor - Remote CSR

Maximus - CDC And NYMC
Pharr, TX
01.2022 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Updated customer information to maintain accurate records.
  • Compiled information and input into iAnalyst database.
  • Verified accuracy of data before transcribing.
  • Applied data entry knowledge skills to resolve indecipherable or garbled messages.
  • Responded to customer calls and emails to answer questions about products and services.
  • Escalated complicated customer account issues to supervisors and help desk workers.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Boosted customer service satisfaction ratings through consistent quality control.

Operations Manager

Bell Valley Contractors
Seven Valleys, PA
01.2012 - 12.2021
  • Oversee office operations for commercial/residential construction company
  • Coordinate day-to-day activities and ensure smooth operations
  • Liaison between all vendors, clients and contractors
  • Accounts Payable/Accounts Receivable
  • Handles all Advertising and Business service accounts,
  • Prepare all Contracts between company and clients
  • Handles all clerical duties – filing, e-mail, fax, telephone calls, Estimates and Contracts
  • Distribution and tracking of project related material, including delivery to project-site
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Educated new hires about different benefit plans.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.

Education

Bachelor of Science - Human Resources Management

WGU
Millcreek, UT
06.2024

Skills

  • iAnalyst Software Proficiency
  • MS Office
  • Business administration
  • Contract Management
  • Financial Management
  • Schedule optimization
  • Verbal and written communication

Timeline

CSR

Highmark Wholecare
08.2022 - Current

Contractor - Remote CSR

Maximus - CDC And NYMC
01.2022 - Current

Operations Manager

Bell Valley Contractors
01.2012 - 12.2021

Bachelor of Science - Human Resources Management

WGU

Similar Profiles

CREATE PROFILE
KELLY STEINER