Summary
Overview
Work History
Education
Skills
Other Work Experience
Certification
Timeline
Generic

Kelly Stelling

Imperial,MO

Summary

A hardworking and goal oriented administrative professional with extensive customer service experience. A people-oriented team member who enjoys working with various departments and groups within an organization as well as with external customers. Adapts to changing environments to ensure smooth operations. With strong organizational skills and an eye for detail, meets deadlines and exceeds established objectives.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Residential Operations Administrator

Vogel Hearing & Cooling
01.2022 - Current

Coordinate all residential installs for our clients. Ordering equipment, invoicing, registering equipment, submitting rebates, etc.

Data Processing

Signature Orthopedics
08.2021 - 2022
  • Salary $17.25 per hour. $35,880 per year.
  • 40 hours per week. Full Time.
  • Office Manager- Lisa Sanders- 314-849-0311
  • Tracked and maintained records for Data Processing department.
  • Answered questions and assisted providers and office staff.
  • Captured and entered professional charges.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Gathered data from multiple sources and programs.
  • Enter daily charges for all providers.
  • Pull all data for surgeries and consults for all providers.
  • Scan data for coding.

Patient Account Specialist

Signature Medical Group
10.2020 - 01.2022
  • Salary $17.25 per hour. $35,880 per year.
  • 40 hours per week, Full time.
  • Cash Applications Supervisor: Chris Gazall 314-849-0311
  • Prepared reports detailing billing actions, flags and other key information.
  • Responded to patient, family and external payer inquiries.
  • Worked with outside entities to resolve issues with billing, claims and payments.
  • Reconciled statements with patient records.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.

Customer Engagement Specialist

UniGroup
08.2020 - 10.2020
  • Salary $17.25 per hour. $35,880 per year.
  • 40 hours per week, Full time.
  • Customer Engagement Supervisor: Tim Blomberg 636-305-5000
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Public Safety Dispatcher

St. Louis County Police Department
02.2020 - 06.2020
  • Salary $19.50 per hour, $40,539.20 per year
  • 40 hours per week, Full Time
  • Watch Commander: Pat McCormick 636-529-8225
  • Dispatch all calls to officers in timely manner, giving all pertinent information to aid in their response.
  • Communicate with each officer from each municipality efficiently to ensure officer safety.
  • Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.

Accounts Receivable Specialist

Signature Orthopedics
05.2009 - 01.2020
  • Salary $15.70 per hour, $32,657.98 per year
  • 40 hours per week, Full Time
  • Supervisor: Chris Gazall 314-849-0311
  • Upload all insurance EOBs (Explanation of Benefits) into our database and assign to each division.
  • Batch all checks from patients and insurance companies, separate according to insurance and/or division.
  • Have them scanned in and put them into a database to be posted to an individual’s account.
  • Answer questions in regards to checks, insurance and payments.
  • Prepared reports for daily deposits.
  • Input financial data and produced reports using Waystar and EOBDB software.
  • Entered figures using 10-key calculator to compute data quickly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.

Receptionist

Signature Medical Group
05.2006 - 05.2009
  • Salary $10.00 per hour
  • 40 hours per week, Full Time
  • Supervisor: Shannon Byrne 314-849-0311
  • Greet every patient, sign them in to, NextGen Software, enter or update all patient and insurance information while keeping with all HIPAA requirements, hand out patient paperwork, HIPAA forms, billing responsibility, etc., check out all patients, collect copays.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Scheduled, rescheduled and handled cancelled appointments for patients.

Sales Associate

Old Navy
11.1998 - 09.2006
  • Salary: $12.00 per hour
  • 25 hours per week, Part Time
  • Supervisor: Carol Jones 314-909-0664
  • Give great customer service, keep the store organized and clean, Front-end supervisor over the cash wrap, signed off on all applicable transactions, opened and closed all registers and counted all money for each as well as the safe.
  • Team leader in Women's and Baby/Kids Departments, mapped out moves for new shipments and merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Educated customers on promotions to enhance sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.

Manager-in-Training

The Tan Company
07.2004 - 11.2004
  • Salary info: NA
  • Hours varied each week, Part Time
  • Supervisor: NA
  • I aided clients in deciding the best products for their skin as well as the best package and bed for their needs.
  • I cleaned and detailed all beds, maintained a hospital clean store, opened and closed the store doing the nightly deposit as well.
  • Stayed up to date on changing product and service options to provide top-notch support to customers and employees.

Laminate/Slit Operator

Magna Visual
09.1995 - 02.1998
  • Salary: $9.50 per hour
  • 40 hours per week, Full Time
  • Supervisor: John Brest 314-843-9000
  • Magna visual Cut and packaged magnetic material different sizes and styles per order.
  • Kept my area stocked of materials, clean of clutter.
  • Worked in different areas as needed.
  • Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Completed work according to schedule and helped struggling team members.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Balanced power production, operating costs and safety concerns through continuous system regulation.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Monitored quality of incoming materials and completed in-process quality inspections.
  • Packaged and moved completed products.
  • Verified documentation and work order requirements.
  • Monitored daily operations and made adjustments to production line where necessary.

Sales Associate, Head cashier

Watson’s
02.1995 - 09.1995
  • Salary: $4.25 per hour (approximate)
  • 20-40 hours per week, Part Time
  • Supervisor: Karen Raines 636-933-0333
  • This store is no longer open
  • Lead cashier
  • Head of the jewelry/purse department.
  • Helped with shipment and customer service.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Education

No Degree - General Education

St. Louis Community College At Meramec
St. Louis, MO

Bachelor of Science - Criminal Justice

Missouri Baptist University
St Louis, MO
04.2019

Associate of Arts - Criminal Justice

Jefferson College
Hillsboro, MO
05.2016

Associate of Arts And Sciences - General Education

Jefferson College
Hillsboro, MO
05.2016

High School Diploma -

Herculaneum High School
Herculaneum, MO
05.1993

Skills

  • Microsoft Office Applications (Word/Excel)
  • Allscripts Practice Management
  • Forms/Filing/Sorting/Copying
  • LogiSYS CAD (Computer Aided Dispatch) software
  • REJIS/MULES certified
  • Law enforcement policies
  • Radio traffic monitoring
  • Emergency call response
  • Mail handling
  • General clerical assistance
  • Waystar Revenue Cycle Platform/Clearinghouse
  • Data entry
  • Customer service
  • EOB Database
  • NextGen EHR/Practice Management
  • Unit status monitoring
  • 40-50 WPM typing speed
  • Scheduling
  • Organization
  • Valid Missouri drivers license

Other Work Experience

DeSoto Police Department, DeSoto, Missouri

Internship for Missouri Baptist University

January 2019 through April 2019

Had many hours in dispatch as well as several ride-a-longs with Officers, K9 officer, Detective, and the Captain.

Shadowed the Captain as well as the Police Secretary.

Certification

MULES

REJIS

Timeline

Residential Operations Administrator

Vogel Hearing & Cooling
01.2022 - Current

Data Processing

Signature Orthopedics
08.2021 - 2022

Patient Account Specialist

Signature Medical Group
10.2020 - 01.2022

Customer Engagement Specialist

UniGroup
08.2020 - 10.2020

Public Safety Dispatcher

St. Louis County Police Department
02.2020 - 06.2020

Accounts Receivable Specialist

Signature Orthopedics
05.2009 - 01.2020

Receptionist

Signature Medical Group
05.2006 - 05.2009

Manager-in-Training

The Tan Company
07.2004 - 11.2004

Sales Associate

Old Navy
11.1998 - 09.2006

Laminate/Slit Operator

Magna Visual
09.1995 - 02.1998

Sales Associate, Head cashier

Watson’s
02.1995 - 09.1995

No Degree - General Education

St. Louis Community College At Meramec

Bachelor of Science - Criminal Justice

Missouri Baptist University

Associate of Arts - Criminal Justice

Jefferson College

Associate of Arts And Sciences - General Education

Jefferson College

High School Diploma -

Herculaneum High School
Kelly Stelling