Kelly Stephens
Ocala,FL
Summary
Experienced Nurse Leader with excellent clinical skills and interpersonal talent. Vast knowledge and expertise in project management, utilization review, psychiatry, and education. Excellent reputation for maximizing opportunities and for interdisciplinary collaboration. Effective communicator with the ability to focus on multiple high-level priorities and responsible for the application of many key quality indicators. Experience in curriculum development, classroom management, online learning, technology integration and adult learning principles.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Clinical Director
Hamilton Health Center
12.2022 - Current
- Implemented new policies and educated staff on changes.
- Oversees Adult Medicine, Women's Health Services, Pediatrics and Family Practice centers at 5 different sites in Dauphin County
- Ensures that clinics are staffed with qualified and competent personnel with goal of delivering excellent quality care to patient population.
- Direct oversight of all patient care and administrative operations
- Performs annual competency reviews and provides feedback to 7 direct reports and over 50 clinical staff.
- Identifies staff training needs and continues to implement ongoing training to close gaps.
- Facilitates hiring of qualified clinical staff by interviewing applicants.
- Interacts effectively with clinical staff and patients by using active listening and interpersonal skills.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Director of Professional Development
Pennsylvania State Nurses Association
09.2018 - 10.2022
- Responsible for all aspects of Accredited Provider Unit
- Increased courses offered to membership by 50% in 3 years.
- Researches, creates, designs, and implements various educational programs.
- Reviewed various learning management systems and chose one to improve online learning for our members.
- Created, implemented, and evaluated various learning programs for nurses across state of Pennsylvania.
- Determined ways to improve learning online with ongoing assessment tools to modify courses as needed.
- Support robust clinical nursing research activities and serves as liaison with American Nurses Credentialing Center.
- Assure structures and resources to support clinical research /evidence-based practice are basis for our educational activities.
- Accredited Approver Program Director and responsible for Accredited Approver Unit
- Oversees education of more than 60 hospitals and organizations in Pennsylvania
- Oversees more than 100 individually planned educational activities.
- Educates hospitals and organizations on most current ANCC guidelines for continuing education.
- Manages day-to-day operations of Professional Development Department.
- Responsible for oversight and management of nursing and organization-wide initiatives and their alignment with strategic organizational goals.
- Responsible for oversight and management of nursing and organization-wide initiatives and their alignment with strategic organizational goals related to Nursing Continued Professional Development (NCPD).
- Responsible for all aspects of preparation for ANCC Accreditation application for both Approver and Provider Units.
- Facilitates various professional committees within organization.
- Facilitates both online and live continuing education for nurses.
- Provides system leadership, with ongoing evaluation, in nursing practice excellence, research, and professional development /advancement.
Manager of Utilization Management
PA Health And Wellness
12.2017 - 08.2018
- Managed team of 30+ employees of large Managed Care Organization
- Worked with supervisory staff, other disciplines, and outside organizations to coordinate care and proper support for consumers.
- Interviewed, hired, and trained new staff within health plan.
- Acted as liaison between UM team, Claims, Appeals, and providers in community.
- Responsible for running and tracking various reports to guarantee compliance within department.
- Increased customer satisfaction by 40% within first eight months of operations
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
Adjunct Faculty
York College of Pennsylvania
01.2017 - 12.2017
- Identified and develop networks and partnerships with clinical and academic pillars to promote effectiveness of educational programs.
- Created supportive environment for students in psychiatric facilities to promote critical thinking.
- Monitored student's performance in psychiatric setting.
- Educated students on importance of safety in psychiatric setting.
- Facilitated group discussions.
- Monitored medication administration, patient interaction, and overall professional performance of students.
- Designed, implemented, and graded coursework.
House Supervisor/Per Diem Charge Nurse
Pennsylvania Psychiatric Nurse
07.2010 - 11.2017
- Managed operations of entire 78-bed hospital, including five inpatient units and admission department
- Work on floor as needed covering all duties of charge nurse, admissions nurse, and medication nurse.
- Act as liaison between admitting hospitals and physicians in accepting new admissions.
- Work closely with physicians and floor nurses to establish safe environment for all staff and patients.
- Responsible for staffing hospital based on acuity and needs.
- Maintained HIPAA compliance.
- Assisted with yearly evaluations of employees directly supervised.
- Assessed and cared for patients with various psychiatric illnesses and substance abuse.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Supervisor of Nursing Case
ACT, NHS Human Services
09.2004 - 07.2010
- Managed 60+ caseload of psychiatric consumers and coordinated all medical care and psychiatric care needs for them.
- Visited consumers in home and assessed needs.
- Worked closely with psychiatrists and case managers to ensure holistic care for consumers.
- Delivered and monitored PO medications to consumers and administered IM medications as ordered by psychiatrist.
- Assisted team in delivering all needs of consumers.
- Worked closely with insurance companies and medical facilities to coordinate care.
- Supervised work of other nurses on team and completed yearly evaluations and quarterly supervision.
- Assisted with interviewing and hiring new staff for team.
- Assisted with creating and implementing all policies and procedures for program.
- Assisted with integrating psychiatric patients from PA State Hospitals into community to ensure ongoing care and safety for them their families.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Reviewed patient history to verify conditions and current medications.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Coordinated patient transfers to other facilities.
Nursing Supervisor
Long Term, NHS Human Services
01.2003 - 09.2004
- Delegated tasks and provided leadership to over 25 staff in LTSR Program and Short-Term residential program.
- Monitored medications and did physical assessments of all residents as ordered by team physician.
- Developed and implemented course for non-medical staff to monitor patient medications safely in short term program.
- Responsible for crisis management and support as well as post event evaluation and debriefing.
- Evaluated and monitored staff performance and assisted with scheduling as needed.
- This role was created for me by Company VP to assist with improving program for both staff and patients.
Staff Nurse
UPMC
10.2002 - 10.2003
- Monitored, recorded, and communicated patient condition.
- Provided daily medication administration and administration of all medications.
- Consulted and coordinated with healthcare team members.
- Utilized nursing process to assess, plan, intervene, and evaluate patient care.
- Treated life-threatening emergencies.
Behavioral Health Technician
Edgewater Psychiatric Center
08.1995 - 06.1999
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Searched resident belongings prior to and during stays.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support,
- Supported patient confidentiality in accordance with HIPAA regulations.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Education
Masters - Nursing Education
University of Phoenix
Phoenix, AZ03.2018
Associates - Nursing
Harrisburg Area Community College
Harrisburg, PA05.2002
Bachelors of Arts - Psychology
Elizabethtown College
Elizabethtown, PA05.1995
Skills
- Ability to multitask with high-level projects
- Excellent critical thinking skills
- Experience in various settings including but not limited to Classroom, Clinical Sites, Acute Care, Long-Term Care, Psychiatry, and Insurance
- Experience with various computer programs including EPIC, TruCare, Amysis, Portico, Taleo, Microsoft Office Word, Excel, PowerPoint, Outlook
- Utilization Management Experience
- Managed Care
- Case Management
- Quality Assurance
- HIPAA
- Management
- Documentation review
- Leadership
- Motivational interviewing
- Public speaking
- NCQA standards
- Conflict management
- Negotiation
- Joint Commission Accreditation Standards
- Crisis Intervention
- Program Management
- EMR Systems
- Addiction Counseling
- Crisis Management
- FQHC
- ICD-10
- Resolving Operational Issues
- Budget Oversight
- Employee Performance Evaluations
- Clinical Quality Improvement
- Resource Coordination
- Exemplary Communication Skills
- Training and Onboarding
- Quality Assurance Controls
- Electronic Medical Record Software
- Accreditation Coordination
- Instructional Materials Development
Certification
RN License (PA)CPR Certified
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer.
Timeline
Clinical Director
Hamilton Health Center
12.2022 - Current
Director of Professional Development
Pennsylvania State Nurses Association
09.2018 - 10.2022
Manager of Utilization Management
PA Health And Wellness
12.2017 - 08.2018
Adjunct Faculty
York College of Pennsylvania
01.2017 - 12.2017
House Supervisor/Per Diem Charge Nurse
Pennsylvania Psychiatric Nurse
07.2010 - 11.2017
Supervisor of Nursing Case
ACT, NHS Human Services
09.2004 - 07.2010
Nursing Supervisor
Long Term, NHS Human Services
01.2003 - 09.2004
Staff Nurse
UPMC
10.2002 - 10.2003
Behavioral Health Technician
Edgewater Psychiatric Center
08.1995 - 06.1999
Masters - Nursing Education
University of Phoenix
Associates - Nursing
Harrisburg Area Community College
Bachelors of Arts - Psychology
Elizabethtown College
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