Kelly Stevens
North Augusta
Summary
Detail-oriented medical records professional with expertise in HIPAA compliance and insurance verification. Proven track record in managing patient check-in and enhancing office workflows.
Overview
15
15
years of professional experience
Work History
Medical Records /Receptionist
West Augusta OBGYN
Augusta, GA
08.2023 - Current
- Managed patient check-in and appointment scheduling, enhancing office efficiency.
- Processed medical records requests, ensuring compliance with HIPAA regulations.
- Maintained accurate electronic health records, improving data retrieval speed.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
- Ensured accurate data entry for patient medical histories and insurance information.
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Assisted in maintaining confidentiality of patient records in compliance with HIPAA regulations.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Implemented a tracking system for incoming medical records, improving process accuracy and speed.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Completed clerical duties and tasks for clinic administration.
- Provided backup support for other front office staff during peak times, ensuring seamless continuity of service for patients and healthcare providers alike.
Medical Receptionist
Augusta Urology Associates
Augusta, GA
02.2019 - 08.2023
- Managed patient scheduling through electronic health record systems to optimize clinic workflow.
- Coordinated insurance verification processes, ensuring accurate patient information and coverage details.
- Facilitated effective communication between patients and medical staff to enhance service delivery.
- Implemented office procedures that improved patient check-in efficiency and reduced wait times.
Medical Receptionist
OGA/OBGYN PARTNERS
Augusta, GA
01.2011 - 04.2018
- Trained new reception staff on administrative protocols and use of practice management software.
- Oversaw daily operations, ensuring compliance with healthcare regulations and organizational policies.
- Developed training materials for new hires, streamlining onboarding process for reception team members.
- Led initiatives to improve patient satisfaction scores through enhanced front-desk interactions and follow-up practices.
Education
High School Diploma -
North Augusta High School
North Augusta, SCSkills
- Patient confidentiality
- Insurance verification
- HIPAA
- Filing systems
Timeline
Medical Records /Receptionist
West Augusta OBGYN
08.2023 - Current
Medical Receptionist
Augusta Urology Associates
02.2019 - 08.2023
Medical Receptionist
OGA/OBGYN PARTNERS
01.2011 - 04.2018
High School Diploma -
North Augusta High School