Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kelly Steward

Kelly Steward

Lake Oswego,OR

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all tasks and training. Motivated to learn, grow and excel in any industry.

Overview

6
6
years of professional experience

Work History

Flight Attendant

SkyWest Airlines
10.2022 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Collaborated with flight crew to maximize smooth and safe flights.
  • Advised passengers of flight regulations to maximize safety and security.
  • Used excellent customer service skills in addressing passengers' needs.

Customer Service Agent

Brad Spurgeon Insurance Agency Inc.
03.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.
  • Educated customers on company systems, form completion and access to services.

Legal Document Associate

Asbestos Health Line
02.2021 - 03.2022
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Worked with community to increase local firm's presence and assisted partners with reputation management and branding.
  • Managed administrative tasks for firm partners and associates.
  • Assisted partners by maintaining and growing firm's local presence within community.
  • Supported administration and research processes for civil litigation cases.
  • Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
  • Provided support for document controls and worked with contract documents.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Worked with internal team members to remedy issues with preemptive solutions.
  • Communicated with clients to review contracts, answer questions and determine special circumstances.
  • Reviewed and approved all client contracts prior to submission.
  • Checked blueprints and drawings for accuracy and completeness.

Clothing Store Manager

Sarah Grace Boutique
09.2019 - 07.2020
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained a clean and safe environment for clients, ensuring compliance with health and safety regulations.

Receptionist

EMCO
01.2019 - 08.2019
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received and routed business correspondence to correct departments and staff members.
  • Corresponded with clients through email, telephone or postal mail.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.

Education

Diploma -

Carlsbad High School
Carlsbad, NM

Public Relations

NMSU

Skills

  • P>Public Relations
  • P>Talented public speaker
  • P>Personable and friendly
  • P>Good communication skills
  • Emergency Response Coordination
  • FAA Regulations
  • Flight safety
  • Emergency Care
  • Customer Service
  • Hospitality service expertise
  • Professional Appearance
  • Emergency Situations Management

Timeline

Flight Attendant

SkyWest Airlines
10.2022 - Current

Customer Service Agent

Brad Spurgeon Insurance Agency Inc.
03.2022 - Current

Legal Document Associate

Asbestos Health Line
02.2021 - 03.2022

Clothing Store Manager

Sarah Grace Boutique
09.2019 - 07.2020

Receptionist

EMCO
01.2019 - 08.2019

Diploma -

Carlsbad High School

Public Relations

NMSU

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Kelly Steward