Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Stewart

Calhoun ,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

24
24
years of professional experience

Work History

Customer Advisor II

Concentrix
Chattanooga, Tennessee
04.2019 - Current
  • Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
  • Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
  • Participated in interactive training programs to expand knowledge of company products and policies.
  • Documented customer interactions in internal database to maintain complete customer service history.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Accessed multiple databases to investigate customer questions and concerns.
  • Used Workday, Zendesk,MS360, & Ridgeline to maintain records of filed complaints and results, as well as other customer service department data.
  • Answered as many as 100 calls each day focused on answering Any questions and resolving all issues.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Researched and resolved account and service problems with friendly, knowledgeable support.

Caregiver

Independent
Calhoun, GA
01.2012 - 01.2019
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted disabled clients to support independence and well-being.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Head Of Operations (Planning And Design)

Turfstore.Com
Calhoun, GA
01.2008 - 01.2012
  • Created digital image files for use in digital and traditional printing methods.
  • Completed final touches for projects such as images sizes and font selection.
  • Developed creative design for print materials, brochures, banners and signs.
  • Built corporate brands by designing cohesive looks between elements Mid field Logos, End zones, Numbers, & Lines For Football Fields
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Applied creative expertise to present marketing concepts.
  • Applied knowledge of production to create high-quality images.
  • Met with customers to present mockups and collect information for adjustments.

Administrative Assistant

Service Chevrolet
Calhoun, GA
01.2008 - 01.2009
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Performed research to collect and record industry data.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Offered office-wide software support and training, troubleshooting issues and optimizing usage.

Finance Manager

D & B Auto Sales
Calhoun, GA
01.1995 - 01.2004
  • Explained very technical financial information to applicants in easy to understand language.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Assessed aging accounts and initiated collection strategies based on conditions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Created organizational structures to improve accounting and finance functions.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.

Education

High School Diploma -

Gordon Central High School
Calhoun, GA
1998

Skills

  • Administrative Duties
  • Microsoft Word
  • Confidential Records Management
  • Past Due Account Management
  • Office Procedures
  • Customer Accounts Management
  • Accounts Payable and Accounts Receivable
  • Effective Written and Verbal Communication
  • Verbal and Written Communication
  • Client Relations Skills
  • Call Control

Timeline

Customer Advisor II

Concentrix
04.2019 - Current

Caregiver

Independent
01.2012 - 01.2019

Head Of Operations (Planning And Design)

Turfstore.Com
01.2008 - 01.2012

Administrative Assistant

Service Chevrolet
01.2008 - 01.2009

Finance Manager

D & B Auto Sales
01.1995 - 01.2004

High School Diploma -

Gordon Central High School

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Kelly Stewart