Kelly Stoker
Patient/Customer Care Coordinator
Bradenton,FL
Summary
Patient Special Education Paraprofessional supportive of instructors and skilled in implementing classroom activities. Experienced in classroom safety, learning processes and individualized learning. Hands-on and ambitious professional committed to accommodating students in learning processes. Highly efficient clinically certified medical assistant experience in healthcare and passion for working with children. Well-versed in health and safety regulations and proficient in medical examination. Brings exemplary communication and coordination to school health. Hardworking employee with customer service, multitasking, record management, and time management abilities. Devoted to giving every parent, student and staff my best in a professional, kind and efficient manner.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
Work History
Patient Care Coordinator
Comprehensive Med Psych
Bradenton, FL
07.2023 - Current
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Collaborated with physicians and medical and administrative staff in order to provide comprehensive patient centered care.
- Assisted in creating a positive environment for patients and staff by providing excellent customer service.
- Assisted physicians in performing various procedures related to patient care needs.
- Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Completed insurance verifications and claim forms for patient intake and processing.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Demonstrated flexibility during changes to patient care practice.
- Assured regulatory compliance and professionalism across patient service.
- Received and routed care team messages and documents to appropriate staff.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
Substitute Paraprofessional
ESS k-12 education staffing and management
Valencia, FL
08.2021 - 12.2021
- Responded promptly and effectively to any emergencies that may arise on campus.
- Utilized effective communication strategies when interacting with diverse populations.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Provided guidance to students in the classroom setting.
- Collaborated with special education staff to develop Individualized Education Plans.
- Participated in parent and teacher conferences to discuss student progress and challenges.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
- Developed creative learning activities that engage all types of learners.
- Helped implement behavior management strategies for individual students.
- Attended professional development workshops related to job responsibilities.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Maintained accurate records of student grades and academic progress reports.
- Assisted in the implementation of educational programs for special needs children.
- Provided technical assistance to teachers when using new software or technology tools.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Monitored student progress and provided feedback to teachers and parents.
- Ensured that all safety regulations were followed in the classroom environment.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Communicated and collaborated well with educators from various grade levels.
- Supplied one-on-one attention to each student during group activities.
- Supported students throughout academic instruction and assignments.
Teachers Assistant
Newhall School District
Newhall, CA
08.2012 - 06.2013
- I worked in a self contained special needs classroom at Pico Elementary school under the supervision of the teacher Michelle Merril- for 6months- assisting in small group and individual activities and supervising classroom behavior.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Distributed textbooks, workbooks, papers and pencils to students.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Worked one-on-one with special needs students to help navigate through school challenges.
Special Education Teacher
Charlotte-Mecklenburg School District
Charlotte, NC
08.2001 - 01.2003
- I was a teacher in combined 2/3 grade self contained special needs classroom My student population consisted of children who had a classification of learning and behavior disabilities- my classroom duties included, classroom management, curriculum based instruction, instructional monitoring, and feedback.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Collaborated with general education teachers to include students in classroom activities.
- Incorporated interactive visual aids into student lesson plans to support learning objectives.
- Led students on field trips to enhance educational programs.
- Advocated for needs of the students with disabilities.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
Special Education Teacher
Chancellor Academy
Pompton Plains, NJ
09.1999 - 06.2001
- I was a teacher for 8th grade students who were sent to a private school because they had learning and behavior issues.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Advocated for needs of the students with disabilities.
- Incorporated interactive visual aids into student lesson plans to support learning objectives.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
- Maintained consistent and timely contact with parents about student behavior and upcoming events.
- Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
- Established and maintained dynamic working relationships with students and parents to support classroom objectives.
- Solved student behavioral issues according to building expectations and codes of conduct.
- Led students on field trips to enhance educational programs.
Education
Bachelor of Science - Special Education
University of South Florida
Sarasota, FL05.1998
Certified Clinical Medical Assistant - Medical Assisting
Charter College
Canyon Country 09.2022 - 07.2023
Skills
- Schedule Management
- Teacher Support
- Documentation
- Arts and crafts
- Educational assistance
- Classroom support
- Test Proctoring
- Activity Oversight
- Clerical Support
- Storytelling
- Differentiated Instruction
- Crisis Intervention
- Special Education Support
- Life Skills Training
- Special Education
- Student Records Management
- Small Group Instruction
- Individual Student Assistance
- Individual Instruction
- Enrichment Activities
- Social integration
- First aid and CPR certified
- Child Development
- Technology-based strategies
- Supervising Student Activities
- Group and individual instruction
- Laboratory Monitoring
- Small Group and Individual Assistance
- Student Health and Safety
- Helping Students with Special Needs
- Educational Support
- Disability Awareness
- Progress Monitoring
- Calm and Patient Demeanor
- Computer Skills
- Literacy support
- Skill building support
- Effective Communication
- IEP familiarity
Timeline
Patient Care Coordinator
Comprehensive Med Psych
07.2023 - Current
Certified Clinical Medical Assistant - Medical Assisting
Charter College
09.2022 - 07.2023
Substitute Paraprofessional
ESS k-12 education staffing and management
08.2021 - 12.2021
Teachers Assistant
Newhall School District
08.2012 - 06.2013
Special Education Teacher
Charlotte-Mecklenburg School District
08.2001 - 01.2003
Special Education Teacher
Chancellor Academy
09.1999 - 06.2001
Bachelor of Science - Special Education
University of South Florida
Similar Profiles
Saira HolmesSaira Holmes
Practice Manager at KA Comprehensive Med and PsychPractice Manager at KA Comprehensive Med and Psych
Tammy CatoTammy Cato
Office Manager at Med Psych Consultants - Dr. Adolfo MartinezOffice Manager at Med Psych Consultants - Dr. Adolfo Martinez
Abiodun AdewoluAbiodun Adewolu
Mental Health Worker at Sheppard Pratt Psych HospitalMental Health Worker at Sheppard Pratt Psych Hospital
Kiana AgostoKiana Agosto
Preschool Teacher at Bright Beginnings PreschoolPreschool Teacher at Bright Beginnings Preschool
Patricia PricePatricia Price
President & CEO at Millennium Management and ConsultingPresident & CEO at Millennium Management and Consulting