Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Kelly Strunk
Covington, KY,KY
Summary
Overview
20
years of professional experience
Work History
Grain Design FlooringCovington, KY
Office Manager
01.2022 - Current
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
Famous Daves BBQFlorence, KY
Server
06.2019 - 09.2021
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Moved and set up seating, prepared extra silverware and plates prior to arrival of large groups.
FazolisFlorence, KY
GM
07.2018 - 06.2019
Job overview
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Buca De BeppoFlorence, KY
Manager
03.2015 - 07.2018
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Citi GroupErlanger, KY
Customer Service Representative
01.2010 - 03.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Moores FitnessFlorence, KY
Fitness Instructor
04.2002 - 01.2010
Job overview
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Motivated clients to achieve their personal fitness goals through developing and modifying routines.
- Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
- Evaluated individual participants to assess conditions and develop suitable training programs.
Education
Gateway Community And Technical CollegeCovington, KY
Associate of Science from General Literature
06.2013
University Overview
Skills
- Budgetary Planning
- Office Management
- Team Management
- Policy and Procedure Modification
- Deposit Collection
- Office Supplies and Inventory
- Intuit QuickBooks
- Managing Appointments
- Invoice and Payment Tracking
- Client Correspondence
- Calculating Deductions
- Inquiry Requests
- Administration and Operations
- Skilled in Microsoft Office
- Documentation
Timeline
Office Manager
Grain Design Flooring
01.2022 - Current
Server
Famous Daves BBQ
06.2019 - 09.2021
GM
Fazolis
07.2018 - 06.2019
Manager
Buca De Beppo
03.2015 - 07.2018
Customer Service Representative
Citi Group
01.2010 - 03.2015
Fitness Instructor
Moores Fitness
04.2002 - 01.2010
Gateway Community And Technical College
Associate of Science from General Literature
Similar Profiles
Ashley HolkerAshley Holker
Project Manager at Ogden's Flooring and DesignProject Manager at Ogden's Flooring and Design
Harpreet Kaur KambojHarpreet Kaur Kamboj
Customer Service Representative at Crown Flooring & DesignCustomer Service Representative at Crown Flooring & Design
Matthew HerbertMatthew Herbert
Estimator & Administrative Assistant at Moore Flooring & DesignEstimator & Administrative Assistant at Moore Flooring & Design
Kimberly HabermehlKimberly Habermehl
Special Education Student Teacher at Augusta Independent SchoolSpecial Education Student Teacher at Augusta Independent School
Jessica LoweJessica Lowe
Functional Wellness/Health Consultant at SelfFunctional Wellness/Health Consultant at Self