Kelly Strykowski

• Managed complex collections accounts, ensuring compliance with regulations and company policies.
• Developed and implemented effective collection strategies to minimize delinquency rates.
• Trained and mentored junior staff on best practices in collections and customer communication.
• Analyzed account data to identify trends and optimize collection efforts for higher recovery rates.
• Collaborated with cross-functional teams to resolve account discrepancies and improve processes.
• Established strong relationships with customers, negotiating payment arrangements that aligned with their financial capabilities.

• Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Entered client details and notes into system for interdepartmental access and review.
• Meeting all department metrics and compliance

Reason for leaving: Looking to move on to a position that promotes growth and customer advocacy.

• Collaborated with healthcare team to provide comprehensive care plans for loved one that required multiple surgeries.
• Maintained clean, safe, and well-organized patient environment during all rehabilitation done completely in my home.
• Assisted clients with daily living needs to maintain self-esteem and general wellness while learning to use prosthetics.
• Offered companionship and kindness during a difficult time.

• Followed physician's orders and availability calendar to out-patient surgical procedures in the Interventional Radiology Department.
• Demonstrated adaptability by managing unexpected schedule changes or emergencies, ensuring minimal disruption to other scheduled surgeries.
• Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
• Promoted effective teamwork among colleagues through consistent communication and collaboration on complex cases requiring coordination across multiple departments.
• Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
• Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.

Reason for leaving: 6 mo seasonal position

• Took time off to decompress
• Traveled/Visited family

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving their balance.

• Held personal queue of up to 300 customers in legal status
• Handled out-bound calls pertaining to reconciliation of delinquent accounts.
• Used skip tracing and other techniques to locate debtors.
• Delivered exceptional customer service while maintaining calm and professional demeanor in challenging circumstances.
• Achieved performance goals on a consistent basis.

Sr Recovery Coordinator IB

Handled inbound calls for charged off accounts.

• This was Lend to this department for business need.
• Discussed payment options and arranged installment agreements including settlements.
• Maintained high volume of calls to meet demands
• Negotiated with creditors/attorney reps on behalf of clients

GURU Floor Supervisor

Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.

• Increased efficiency and productivity through effective training regarding customer service protocols and call resolution techniques.
• Created team rotations to man center effectively during peak hours.
• Implemented team-building events to boost morale.

WOW WARRIOR PROGRAM

• Provided individual constructive feedback to enhance performance
• Designed training deck implementing genuine engagement and advocacy statements during call flow.
• Executed Monthly Performance Plans

Customer Service/Applications Specialist

Assisted with inbound telephone calls in call center setting . Handled credit card customer accounts efficiently and smoothly.

• Surpassed performance goals by approaching all interactions with resourcefulness, and willing to assist.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Promoted to floor supervisor (GURU)

Reason for leaving: Laid Off

• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
• Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
• Collaborated with team members to share best practices and improve overall team performance in meeting targets.
• Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
• Met customer call guidelines for service levels, handle time and productivity.

Reason for leaving: Laid Off