Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Stump

Martinsville,VA

Summary

Knowledgeable and dedicated customer service professional with15 + extensive years of experience in Customer Care\Service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic with a heartfelt passion in making a difference,with a Strong belief in going above and beyond the call of duty.Seeking job advancement,security and growth within a company.

Overview

15
15
years of professional experience

Work History

Front Desk Receptionist/Night Auditor

Comfort Inn Hotel
07.2021 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Resolved customer problems and complaints.
  • Collected [Type] payments, processed transactions and updated relevant records.

Customer Service Representative

Securus Technologies
03.2018 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Patient Services Representative

Alexandria Urological Associates
01.2010 - 08.2018
  • Assisted patients in filling out check-in and payment paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Education

Business Administrative Certification - Advanced Secretarial Courses

ECPI University
06.2002

Skills

  • Team Collaboration
  • Hospitality services
  • Interpreting Physician Orders
  • HTML,CSS,Java Script,Python,SQL Coding Understanding
  • Medical Billing
  • HIPAA Compliance
  • Insurance Verifying
  • Medical Insurance
  • Document Filing
  • Eligibility Determination
  • Appointment Scheduling
  • Customer Service

Timeline

Front Desk Receptionist/Night Auditor

Comfort Inn Hotel
07.2021 - Current

Customer Service Representative

Securus Technologies
03.2018 - 06.2021

Patient Services Representative

Alexandria Urological Associates
01.2010 - 08.2018

Business Administrative Certification - Advanced Secretarial Courses

ECPI University

Similar Profiles

CREATE PROFILE
Kelly Stump