Kelly Sturgis
Chicago,IL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
Work History
Senior Sales Account Manager
Truckin Central Logistics
03.2023 - 03.2024
- Conduct 100-150 outbound calls, addressing clients' transportation needs and showcasing service value
- Efficiently schedule pickups/deliveries using Aljex system, ensuring a streamlined logistics process
- Foster strong client relationships, optimize operational efficiency, and develop effective sales strategies
- Collaborate with Sales Director to set realistic sales goals and objectives
- Analyze market trends and competitor activities for growth opportunities
- Create detailed proposals, negotiate contracts, and close deals.
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Maximized account retention rates by providing personalized support throughout the entire customer lifecycle.
- Streamlined account management processes for increased efficiency and productivity.
Recruiting Manager
CDL 1000
05.2022 - 08.2022
- Created a recruitment playbook and onboarding processes
- Actively hired 30 people in a 2-month timeframe and mentored Hiring Managers
- Proficient in an advanced applicant tracking system and social media tools/apps
- Developed organizational charts and had a strong understanding of the recruitment life cycle
- Experience in creating presentations using Excel, PowerPoint, and other tools.
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
Managed Transportation Account Executive
Echo Global Logistics
11.2020 - 08.2021
- Promoted internally to handle growing accounts, building strong client relationships
- Coordinated daily shipment requests, solved discrepancies, and acted as a point of contact for clients
- Partnered with internal departments to track shipments, negotiated pricing, and provided customer support
- Managed billing issues, filed claims, and notified clients about changes.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
National Sales Account Executive
Echo Global Logistics
04.2017 - 11.2020
- Acted as the main point of contact for internal support teams, carriers, and customers
- Prevented service failures, built relationships with internal/external partners, and made critical decisions
- Leveraged understanding of transportation modes to draft solutions for clients and carriers.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining open lines of communication with clients.
- Managed a diverse portfolio of national accounts, continuously monitoring performance and addressing any concerns or opportunities for growth.
Receptionist and Administrative Assisant
AAII
02.2012 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Art History
Lincoln College
Lincoln, IL05.2010
Sociology and Anthropology
Northern Michigan University
Marquette, MI09.2008
Skills
- Proficient in Microsoft Windows, Microsoft Office (Word, Excel, PowerPoint, Outlook), Mac OS X, Internet, and social media networks
- Familiar with TMS (Transportation Management System), Paycor, OpenTable, Tableau
- Negotiation expertise
- Sales Presentations
- Solution selling
- Salesforce proficiency
- Pipeline Management
- Revenue Growth
- Candidate Screening
- Administrative Skills
- Recruiting and Sourcing
- Team Collaboration
- Time Management
- Recruitment Process Improvement
Timeline
Senior Sales Account Manager
Truckin Central Logistics
03.2023 - 03.2024
Recruiting Manager
CDL 1000
05.2022 - 08.2022
Managed Transportation Account Executive
Echo Global Logistics
11.2020 - 08.2021
National Sales Account Executive
Echo Global Logistics
04.2017 - 11.2020
Receptionist and Administrative Assisant
AAII
02.2012 - 09.2014
Art History
Lincoln College
Sociology and Anthropology
Northern Michigan University
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