Summary
Overview
Work History
Timeline
Generic

Kelly Sullivan

Van Buren,Mo

Summary

Management in medical billing with over 20 years experience, providing administrative and patient support with hospital, private physicians, Urgent Care and nursing home settings. Advanced knowledge of government and private insurance processes and codes. Skilled in tackling administrative and patient-oriented tasks in a fast paced environment. Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Overview

21
21
years of professional experience

Work History

Accounting Manager

Health Partners Management Group
02.2021 - Current
  • Enhanced financial accuracy by implementing streamlined accounting processes and procedures.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
  • Managed successful audits by collaborating effectively with internal and external auditors.
  • Optimized cash flow management through careful analysis of accounts receivable, accounts payable, inventory levels, and working capital requirements.
  • Streamlined month-end closing procedures resulting in reduced processing time without compromising accuracy or completeness of reports generated.
  • Coordinated efforts between accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
  • Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Collaborated with other departments to achieve accurate and prompt financial reporting.
  • Generated monthly and quarterly financial statements for executive review.
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Collaborated with cross-functional teams to address discrepancies and resolve billing issues promptly.
  • Optimized cash flow by implementing effective collection strategies and closely monitoring accounts receivable aging reports.
  • Performed month-end reconciliation and developed reporting metrics in coordination with corporate finance executives.
  • Developed and distributed quarterly management revenue and analysis reports using proven software tools.
  • Hired, trained and managed revenue department team members and developed engaged, high-functioning performers.
  • Identified issues regarding delayed or incomplete payments and followed through to resolution.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Reduced discrepancies in financial data with thorough account reconciliations and adjustments
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports

Team Lead

Health Partners Management Group
04.2019 - 02.2021
  • Motivated and trained employees to maximize team productivity.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
  • Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Influenced positive change within organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established clear performance metrics for team which helped in tracking progress towards set targets effectively.
  • Nurtured long-term partnerships with clients by understanding their needs accurately, delivering projects on time, and providing exceptional customer support.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Conducted root cause analysis in deficient areas to identify and resolve central issues.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Audited team performance and compliance with HIPAA and Contractual Agreement standards.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Generated reports detailing findings and recommendations.

Manager of Billing and Data Records

Gamma Healthcare
08.2015 - 05.2016
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Organized department in accordance with administrative guidelines in order to provide specified billing and records management services to meet legal, organizational and client guidelines.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Recruited, hired, trained and coached on average of 4 employees per year.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations
  • Educated staff on state and federal statutes, rules and regulations governing home care services.
  • Interpreted and communicated new or revised policies to staff.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Strategically planned methods to achieve operational goals and targets.
  • Led facility management staff and consultants in producing business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
  • Routinely collaborated with department managers to correct problems and improve services.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Established standards for selection, promotion and termination of staff.
  • Assigned employee areas, scheduled staff breaks and authorized overtime.
  • Identified process improvements in day-to-day functioning of department.
  • Maintained good communication between department heads and medical staff by attending board meetings and synchronizing interdepartmental functions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics
  • Reduced operational costs through comprehensive process improvement initiatives and resource management

Manger

Hawthorn Physician Services
06.2006 - 04.2015
  • Partnered successfully with multiple department specialties and clients to produce positive outcome.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Worked directly with departments, clients and management staff to achieve effective communication and increased company moral.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Created new revenue streams.
  • Hired and trained 20 staff members.
  • Trained new employees on multiple medical billing programs and data entry software.
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
  • Established and maintained systems that safely and ethically met clients needs.
  • Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
  • Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
  • Continually maintained and improved the company's reputation and positive image in the markets served.
  • Led the facility management staff and consultants in producing a business plan that focused on all aspects of facility operations, including setting priorities and job assignments.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
  • Routinely collaborated with department managers to correct problems and improve services.

Accounts Receivable Rep

Hawthorn Physician Services
11.2002 - 06.2006
  • Posted receipts to appropriate patient accounts.
  • Researched and resolved accounts payable and refundable discrepancies.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Accurately documented, researched and resolved customer service issues.
  • Defused volatile customer situations calmly and courteously.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Effectively managed high-volume of inbound and outbound customer calls.

Timeline

Accounting Manager

Health Partners Management Group
02.2021 - Current

Team Lead

Health Partners Management Group
04.2019 - 02.2021

Manager of Billing and Data Records

Gamma Healthcare
08.2015 - 05.2016

Manger

Hawthorn Physician Services
06.2006 - 04.2015

Accounts Receivable Rep

Hawthorn Physician Services
11.2002 - 06.2006

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Kelly Sullivan