Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Kelly Sullivan

Kelly Sullivan

Northglenn,CO

Summary

Experienced and dedicated server with a strong work ethic! I have been in the resturant industry from the age of 16-24. I have escalted my serving experience with different types of dining. From bar hours to breakfast cafes I am able to adapt to anything I put my mind to. I am only looking for work ethic where I am able to adapt and grow in!

Overview

9
9
years of professional experience

Work History

Breakfast, Brunch and Lunch

First Watch
06.2021 - Current
  • I received a reward for highest juice sales of 2023!
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Next Door Eatery
03.2021 - 06.2021
  • Ensured optimal guest experience by seating/greeting guests, taking customers orders, understanding of the menu, removal of dishes promptly with a positive attitude.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Red Robin
12.2018 - 03.2021
  • Total guest experience, as well as total team service
  • Working not only as an individual but with your coworkers
  • Upselling food and beverage sales
  • Working with positive energy.

To-Go Specialist/Restaurant Server

Grotto Pizza
02.2016 - 05.2018
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Assistant

Maryland Oral Surgery Associates
01.2016 - 11.2017
  • Appointment setting, Communications, Phone etiquette, Costumer service, Organization.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Completed daily logs for management review.

Education

Some College, Studies Mass Communications -

Howard County Community College, Columbia MD
12.2019

Diploma -

Reservoir High School, Laurel
05.2017

Skills

  • Food safety and sanitation
  • Customer Service
  • Problem-solving abilities
  • Multitasking Abilities
  • Cleaning and sanitation
  • Excellent Communication
  • Relationship Building

Projects

Girl Scouts of Central Maryland- Silver Award, Started in Girl Scouts when I was 7 and continued until I was 18. I completed multiple certificates and over 200 hours of community service.

Timeline

Breakfast, Brunch and Lunch

First Watch
06.2021 - Current

Server

Next Door Eatery
03.2021 - 06.2021

Server

Red Robin
12.2018 - 03.2021

To-Go Specialist/Restaurant Server

Grotto Pizza
02.2016 - 05.2018

Assistant

Maryland Oral Surgery Associates
01.2016 - 11.2017

Some College, Studies Mass Communications -

Howard County Community College, Columbia MD

Diploma -

Reservoir High School, Laurel

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