Kelly Sullivan
Menomonee Falls
Summary
Accomplished Product Trainer adept in product road mapping and client' needs. Elevated a corporate account by 52%, leveraging engaging presentations and meticulous customer service to drive market share growth. Oversaw training efforts for 5 product categories totaling over $300M in company revenue. Mentors and leads with a flair for product demonstration, ensuring robust sales through strategic educational initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Development and Vendor Relations Manager
Lake Court Medical Supplies
02.2025 - Current
- Developed strategic internal and external partnerships to enhance market presence and drive revenue growth.
- Established key performance indicators to measure effectiveness of business development activities.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Generated new business with marketing initiatives and strategic plans.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed and implemented training programs to enhance employee skills and performance.
- Fostered a culture of continuous learning by introducing innovative training methodologies and tools.
Product Training Manager
Kohler Co.
05.2024 - 01.2025
- Developed and implemented training programs to enhance employee performance and productivity for product categories that totaled over $300M in revenue annually.
- Collaborated with cross-functional teams to identify training needs and gaps in skills.
- Facilitated workshops and seminars, onsite and offsite, to promote learning and professional development among staff.
- Evaluated training effectiveness through assessments and feedback, refining programs accordingly.
- Leveraged Learning Management Systems (LMS), specifically Articulate 360, to track training progress and compliance requirements.
- Alternated training methods into a developmental learning pathway to diversify instruction, strengthen learning opportunities, and enhance program success.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Senior Product Consultant - Rehabilitation
Direct Supply, Inc.
05.2011 - 03.2024
- Promoted to help establish a $50 million dollar product category
- Established a training program for all new sellers (Rehab category launch, new hire training, hands-on experiential trainings for all sales departments, Aptura Design Consultant therapy space planning training)
- Created presentations for internal and external stakeholders regarding proposed product initiatives and program rollouts (annual new product sales trainings, customer program rollouts, Clinical Leadership Conference solutions presentations, etc.)
- Identified areas for improvement in existing products based on customer feedback and requirements and evaluated new product concepts/start ups at the Direct Supply Innovation Technology Center; participated in Direct Supply proprietary brand product analysis sessions.
- Presented successful rental conversion programs to corporations that have totaled over $1 million dollars in revenue.
- Evaluated, redeveloped & helped implement efficient product formularies for both large and mid-tier Long Term Care corporations.
- Collaborated with cross-functional teams such as inside and outside sales, creative design, product management, and supply chain to develop successful product plans and processes.
- Facilitated, presented and organized vendor subject matter expert participation for our Continued Education Webinar Series that hosted ~300 attendees per session.
Account Manager - Enterprise
Direct Supply Inc.
11.2006 - 05.2011
- Built relationships with non-performing corporations and turned them into an advocate of Direct Supply.
- Grew a corporate account from 78% to 130% while exceeding 64% over budget for another customer.
- Won several competitive bids over $50K.
- Simultaneously mentored four new hires while maintaining an individual budget.
Education
Bachelor of Science - Psychology
University of Wisconsin-Milwaukee
Milwaukee01.2005
Skills
- Team coaching
- Client Needs Assessment
- Product presentation
- Proficient in Microsoft Office 365
- Technical sales expertise
- Sales development training
- Team-oriented collaboration
- Meticulous attention to detail
- SaaS platform education
- Effective interpersonal communication
- Sector knowledge
- Vendor evaluation
Certification
- Harvard Business Review - ELP Graduate
- Toastmasters International Effective Speaker Certification
- Cardiac Rehabilitation Certification
Awards
2019 Direct Supply Volunteer of the Year
Timeline
Business Development and Vendor Relations Manager
Lake Court Medical Supplies
02.2025 - Current
Product Training Manager
Kohler Co.
05.2024 - 01.2025
Senior Product Consultant - Rehabilitation
Direct Supply, Inc.
05.2011 - 03.2024
Account Manager - Enterprise
Direct Supply Inc.
11.2006 - 05.2011
Bachelor of Science - Psychology
University of Wisconsin-Milwaukee
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