Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Russell

New Llano,LA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure Certified Medical Assistant position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Certified Medical Assistant

Orlando Health FHV
10.2022 - 07.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring positive experiences.
  • Reduced wait times for patients by maintaining organized scheduling and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring seamless transitions and continuation of care.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Oriented and trained new staff on proper procedures and policies.

Certified Medical Assistant

UPA
01.2022 - 09.2022
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Contributed to a welcoming atmosphere by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Prepared and administered medications to alleviate patient symptoms.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.

Office Manager

Advanced to Payday
04.2017 - 12.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Balanced daily cash transactions, accurately maintaining financial records for our front office department.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Opening and closing Procedures.
  • Faxing
  • Scanning
  • Copying
  • Texting Customers
  • Cleaning office
  • Filing

Floor Supervisor/ Cashier

Kroger
04.2012 - 08.2017
  • Resolved conflicts among staff members diplomatically, maintaining a working environment conducive to productivity.
  • Mentored new hires in company policies, job responsibilities, and expectations.
  • Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
  • Boosted sales through effective merchandising strategies and attention to product placement on floor.
  • Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
  • Evaluated work of 12-30 floor employees to improve performance.
  • Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained balanced cash drawers, ensuring accurate accounting at end of shifts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Certification - Phlebotomy, ECG And Medical Assistant

Roane State Community College
Knoxville, TN
12.2021

High School Diploma -

Otter Valley Union High School
Brandon, VT
06.1988

Skills

  • HIPAA Compliance
  • Medical Terminology
  • Specimens collection and processing
  • Epic, Cerner, ECW
  • Simple dressings
  • Adaptable
  • Vital Sign Monitoring
  • Patient documentation
  • Patient Assessments
  • Customer Service
  • Direct Patient Care
  • Clinical Documentation
  • Immunization Administration

Timeline

Certified Medical Assistant

Orlando Health FHV
10.2022 - 07.2024

Certified Medical Assistant

UPA
01.2022 - 09.2022

Office Manager

Advanced to Payday
04.2017 - 12.2020

Floor Supervisor/ Cashier

Kroger
04.2012 - 08.2017

Certification - Phlebotomy, ECG And Medical Assistant

Roane State Community College

High School Diploma -

Otter Valley Union High School

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