KELLY SWALES
Burlington,KY
Summary
Billing and accounts-processing professional with more than a decade of experience in compiling financial records, preparing invoices, posting transactions, and ensuring the accuracy of customer billing. Demonstrated expertise in documentation management, account reconciliation, and coordinating essential information to support comprehensive billing and follow-up processes. Proficient in a wide range of billing, shipping, and logistics software systems. Recognized for exceptional organizational abilities, attention to detail, and strong problem-solving skills. Highly motivated to contribute to Maxim Crane’s billing team by providing reliable, detail-oriented support across all billing opoperations.
Overview
20
20
years of professional experience
Work History
Financial Intake Coordinator
CommonSpirit Health
06.2020 - Current
- Enter, extract, and compile financial and billing-related data to support accurate claim and invoice generation.
- Review clinical and billing documentation to verify accuracy and completeness.
- Calculate allowed amounts based on payer rules and ensure compliance for clean submissions.
- Maintain detailed authorization and billing records enabling team members to follow up on outstanding claims.
- Analyze denial patterns and assist in implementing improvements to increase reimbursement accuracy.
- Support filing, documentation organization, and clerical tasks to maintain departmental efficiency.
- Cross-train and mentor team members on billing processes, documentation, and payer requirements.
Revenue Cycle Coordinator
CommonSpirit Health
01.2020
- Prepared, audited, and corrected billing information for accurate claims processing and posting.
- Posted adjustments, transactions, and updates to customer and patient accounting records.
- Resolved billing discrepancies and supported reconciliation efforts across multiple accounts.
- Provided updated financial and billing documentation to assist team members with follow-up and appeals.
- Improved billing workflows to reduce aging balances and enhance cash flow.
Billing & Authorization Specialist
The Urology Group
09.2018 - 03.2020
- Compiled and reviewed authorization and billing documentation to support timely claim and invoice processing.
- Resolved billing discrepancies through research, verification, and payer communication.
- Ensured accurate and complete documentation for internal teams handling claim follow-ups.
- Maintained payer file requirements and ensured compliance with billing standards.
- Identified process delays and implemented workflow improvements to accelerate approvals.
Wave Planner / Administrative Assistant / Shipping & Billing Clerk
Radial
07.2008 - 09.2018
- Managed both shipping logistics and billing responsibilities, including preparing invoices, coordinating shipments, and verifying order accuracy.
- Prepared all shipping documentation—bills of lading, packing lists, shipment logs—ensuring accuracy and compliance with company and carrier requirements.
- Maintained detailed billing records and reconciled discrepancies between shipping logs, invoices, and system reports.
- Entered, compiled, and managed operational and financial data supporting accurate billing and distribution workflows.
- Produced reports used by internal teams to track shipments, billing status, and follow-up needs.
- Performed filing, record maintenance, and general clerical duties to support daily departmental operations.
- Developed and implemented workflow improvements that enhanced accuracy, efficiency, and communication across departments.
Medical Receptionist
Tri-State Centers for Sight
06.2005 - 05.2007
- Processed insurance claims and payments while verifying patient eligibility to ensure accurate billing.
- Entered patient and insurance data with precision to support proper billing and recordkeeping.
- Maintained confidential medical and billing records according to compliance standards.
- Assisted with appointment scheduling and front-office coordination to support provider workflow.
- Communicated with patients and staff to ensure billing information was complete and accurate.
Education
Associate of Applied Science - Business Management, Minor in Accounting
Gateway Community & Technical College
Edgewood, KY12.2026
Skills
- Billing & Invoicing
- Data Entry & Record Compilation
- Transaction Posting
- Account Reconciliation
- Shipping & Billing Coordination
- Denial/Appeal Support
- Clerical & Administrative Support
- Documentation Accuracy
- Team Collaboration
- Organizational Efficiency
- Problem Solving
- Software: HCHB, EPIC, EHR Systems, WMS - Manhattan, Digital Logistics, VoCollect Link, Pyramid, AS400, MS Word, Excel, PowerPoint
SOFTWARE SYSTEMS
- Healthcare / Billing Systems: HCHB, EPIC, EHR Systems, Billing & Claims Software
- Logistics / Warehouse Systems: WMS - Manhattan, Digital Logistics, VoCollect Link, Pyramid, AS400
- Office & Productivity Tools: MS Word, Excel, PowerPoint
- Other Tools: Data Entry Tools, Document Management Systems
ADDITIONAL STRENGTHS
- Attention to Detail
- Communication
- Confidentiality
- Organization
- Adaptability
- Problem Solving
- Customer/Team Support
- Time Management
Timeline
Financial Intake Coordinator
CommonSpirit Health
06.2020 - Current
Revenue Cycle Coordinator
CommonSpirit Health
01.2020
Billing & Authorization Specialist
The Urology Group
09.2018 - 03.2020
Wave Planner / Administrative Assistant / Shipping & Billing Clerk
Radial
07.2008 - 09.2018
Medical Receptionist
Tri-State Centers for Sight
06.2005 - 05.2007
Associate of Applied Science - Business Management, Minor in Accounting
Gateway Community & Technical College