Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Kelly Swan

Worcester,Massachusetts

Summary

Dedicated, efficient, and detail-oriented Branch Manager with excellent interpersonal skills, compassion, and strong multitasking skills. Transitioning a natural ability to build relationships with Clients and Employees to that of patients and their families in the healthcare industry through Nursing. I have always been inspired by the dedication, empathy, and ability to provide comfort during challenging times. As a result, I am pursuing a degree in nurse to make a meaningful difference in people's lives and contribute to a supportive healthcare team.

Overview

17
17
years of professional experience

Work History

Store Manager

TD Bank
02.2009 - Current
  • Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Oversees and leads a Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
  • Accountable for achieving both Store and individual performance metrics
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Extensive knowledge of business, banking and bank operational process management knowledge and expert knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
  • Provides coaching, mentorship and guidance to teammates
  • Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
  • Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
  • Originates loan applications, handles Conditions of Lending and conducts loan closings

Sales Associate

Hannoush Jewelers
02.2009 - 11.2015
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Increased sales revenue by effectively showcasing and promoting high-quality fine jewelry pieces to potential clients.
  • Enhanced customer satisfaction by providing personalized fine jewelry recommendations based on their needs and preferences.
  • Developed long-lasting client relationships through attentive service, fostering trust, and ensuring repeat business.
  • Navigated challenging customer situations with professionalism, resolving issues promptly and preserving brand reputation.
  • Educated customers on proper care and maintenance of fine jewelry pieces, extending the life of their investments.
  • Facilitated seamless transactions by processing payments efficiently while adhering to company policies and procedures.

Assistant Store Manager

Limited Too Inc
09.2007 - 01.2009
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

Associate of Science - Nursing (RN)

Quinsigamond Community College
Worcester, MA
05.2028

Bachelor of Science - Business Administration And Management

Anna Maria College
Paxton, MA
05.2008

Skills

  • Partnership Building
  • Team Development
  • Active Listening
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Risk Management
  • Customer Service
  • Strategic thinker
  • Privacy and confidentiality
  • Task Prioritization

Accomplishments

2020 - CEO Legendary Leader Award

Affiliations

  • Pearl Street Cupboard & Café - Tri County United Way

Timeline

Store Manager

TD Bank
02.2009 - Current

Sales Associate

Hannoush Jewelers
02.2009 - 11.2015

Assistant Store Manager

Limited Too Inc
09.2007 - 01.2009

Associate of Science - Nursing (RN)

Quinsigamond Community College

Bachelor of Science - Business Administration And Management

Anna Maria College

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Kelly Swan