Kelly Swanson
Los Angeles,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Arts Delicatessen & Restaurant
Studio City, CA
02.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Service Manager
Elephant Bar Restaurant
San Francisco, CA Los Angeles, CA
04.2011 - 08.2014
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Education
Master of Arts - Massage Therapy
Massage Arts And Science Center
Philadelphia, PASkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Timeline
Server
Arts Delicatessen & Restaurant
02.2016 - Current
Service Manager
Elephant Bar Restaurant
04.2011 - 08.2014
Master of Arts - Massage Therapy
Massage Arts And Science Center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Healthcare benefitsFlexible work hoursWork-life balancePaid sick leaveStock Options / Equity / Profit SharingPaid time offCareer advancementQuote
"Those who lack patience...often become patients"
Kelly Swanson