Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Swinney

PANHANDLE,Texas

Summary

Detail-oriented Financial Counselor with a proven track record of facilitating effective communication between patients and healthcare providers, ensuring seamless workflows. Demonstrated expertise in assessing health insurance benefits and guiding clients through payment options with a strong focus on empathy and problem-solving. Recognized for delivering efficient service while enhancing patient understanding of financial responsibilities. Aiming to leverage skills in a dynamic healthcare environment to further improve client financial outcomes.

Overview

29
29
years of professional experience

Work History

Admitting/Financial Counselor

Northwest Texas Healthcare Systems
Amarillo
04.2021 - Current
  • Provide premier patient service while efficiently coordinating admission processing, and providing superior service to patients and their families in our Heart Hospital.
  • Skilled in admissions and registration procedures, using computer admission applications, and preparing transfer forms and other paperwork.
  • Excel in interviewing prospective patients and collecting accurate information quickly, with a personable manner.

Patient Financial Counselor

Northwest Texas Healthcare Systems
Amarillo, TX
03.2005 - 05.2006
  • Counseled patients on financial obligations associated with their medical care.
  • Analyzed patient account data and determined payment plans based on individual needs.
  • Worked closely with insurance companies to ensure accurate reimbursement for services rendered.
  • Participated in training programs designed to improve customer service skills related to billing processes.
  • Explained policies, procedures and services to patients.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

Patient Access Specialist

Panhandle Ear Nose and Throat Associates
Amarillo, TX
01.1996 - 01.1998
  • Answer phones
  • Verify Insurance and benefits
  • Schedule appointments and follow up appointments as needed when patients are checking out
  • Get authorizations for procedures when insurance required it
  • Collect co-pays and co-insurance
  • Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
  • Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
  • Maintained accurate records of patient registration information in electronic health record system.
  • Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
  • Ensured all required forms were completed accurately prior to patient visit.
  • Performed data entry tasks associated with registrations such as entering demographic data into system database.
  • Provided support to medical staff by obtaining authorizations from insurers for services rendered.
  • Resolved issues related to registration process including eligibility verification and authorization problems.
  • Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.

Education

Business Administration

Amarillo College
Amarillo, TX

Skills

  • Proficient in Microsoft Office, Outlook and Word
  • Payment Negotiation
  • Relationships and rapport
  • Effective customer communication
  • Telephone Etiquette

Timeline

Admitting/Financial Counselor

Northwest Texas Healthcare Systems
04.2021 - Current

Patient Financial Counselor

Northwest Texas Healthcare Systems
03.2005 - 05.2006

Patient Access Specialist

Panhandle Ear Nose and Throat Associates
01.1996 - 01.1998

Business Administration

Amarillo College

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Kelly Swinney