Kelly Szydlowski
Nashville,TN
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
28
28
years of professional experience
Work History
Director of Starts, Contracts and Escrow
Century Communities
10.2017 - Current
- Effectively handle and manage multiple complex job responsibilities, including Starts Administration (211 in 2024), Closing Administration (415 in 2024), Permit Management (200+ in 2024) and invoice processing.
- Manage the day to day operation of the Nashville office.
- Work closely with the Nashville Division President to ensure division is meeting and exceeding the set goals.
- Address buyer concerns, objections, and questions in relation to the sale and close of their dream home.
- Collaborate with title companies and attorneys regarding sales, contract administration and escrow closing functions.
- Sign all contract and legal documents after reviewing thoroughly.
- Implement necessary processes to handle increased volume of community starts and home closings.
Regional Operations / FM Specialist
ARC Document Solutions
01.2011 - 10.2017
- Responsible for developing and implementing operational strategies that meet business objectives
- Actively and effectively recruited, interviewed and hired quality, motivated and service-minded candidates for all positions
- Managed all aspects of Nashville branch. Branch in the top 5 of company in 2016
- Coordinated and managed every phase of successful office move, from creating a seamless moving plan to overseeing the entire process to ensure accuracy and efficiency
- Quoted and prepared contracts for purchase of equipment
- Purchased reprographic equipment for branch
Sales Representative
ARC Document Solutions
01.2010 - 01.2011
- Promoted through series of increasingly responsible decision-making roles, based on outstanding performance record
- Managed $1M yearly budget and sold equipment and repro services in 6 markets in TN, NC and SC
- Overall accountability for meeting sales goals and motivating / leading managers in all 6 markets
- Maintained long-term relationships with customers while continuing to build new customer base
- Generated leads, created proposals and closed sales on an average of 3 to 6 closes per week
Sales Representative
XMC of Middle TN
01.2007 - 01.2010
- Created detailed proposals providing Total Cost of Ownership based on customer interviews and information
- Maintained 30% close rate
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Branch Manager
GPC Driving
01.2006 - 01.2007
- Held operational accountability for daily performance metrics in every operational area
- Established monthly sales goals and motivated staff to achieve goals while also managing 30 employees
- Successfully boosted branch sales from $50K to 1$M
- Maintained 28 driver DOT files and compliance records
- Strengthened customer relationships and generated new clients through face-to-face calls
Delivery Manager | Administrative Manager | Linehaul Clerk
FedEx Ground
01.1997 - 01.2006
Education
Associates - Business Program
Vol State Community College
Skills
- Operational Management
- Process Improvement
- Customer Satisfaction (CSI)
- Key Relationship Building
- Staff Training/Supervision
- Team Leadership
- Facilities Operations
- Contract Negotiations
- Conflict Resolution
- Performance Improvement
- Business/Revenue Growth
- Strategic Planning
- Communication
- Project Management
- Team leadership
Timeline
Director of Starts, Contracts and Escrow
Century Communities
10.2017 - Current
Regional Operations / FM Specialist
ARC Document Solutions
01.2011 - 10.2017
Sales Representative
ARC Document Solutions
01.2010 - 01.2011
Sales Representative
XMC of Middle TN
01.2007 - 01.2010
Branch Manager
GPC Driving
01.2006 - 01.2007
Delivery Manager | Administrative Manager | Linehaul Clerk
FedEx Ground
01.1997 - 01.2006
Associates - Business Program
Vol State Community College
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