KELLY TABICKMAN

Specialty Department Supervisor over Flooring, Decor, Kitchen Design, Appliances, Bath, Millwork, and Home Services.

• Project management over delivered goods and services within defined parameters, ensuring deadlines were met and performance metrics maintained.
• Encouraged a learner-centric framework to drive talent growth and development.
• Managed communication with internal and external stakeholders, including vendors, service providers and installers.
• Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
• Continuously monitored market trends relevant to the specialty department offerings, making strategic adjustments accordingly.
• Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Created visually appealing displays that showcased specialty products effectively, attracting customer interest and driving sales growth.
• Built robust partnerships by focusing on active engagement, tailored solutions, and consistent service delivery.
• Managed a 12-person specialty team, emphasizing goal achievement and cross-training to improve streamlined customer service experience across departments.
• Account management of greater than 80 customer accounts on continuing basis to evaluate needs for change, communications, and closing sales.

• Executed strategic initiatives to enhance performance in merchandising operations.
• Fostered ownership and expertise to enhance skills of associates.
• Facilitated skill development through tailored reviews and interactive guidance, ensuring achievement of key objectives.
• Partnered with vendors to enhance sales of high-margin goods through innovative merchandising strategies.
• Collaborated closely with Pro department to address customer needs.
• Established strong vendor communications to oversee purchase orders for lumber and building materials.
• Directed a 16-person team across three departments, aligning individual and team initiatives to create a cohesive "personal shopper" experience.

• Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
• Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
• Consistently met or exceeded individual sales goals while contributing to overall store success.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Certified garden, appliance, flooring and decor specialist. Head cashier and back up cashier certified.
• Managed 5-10 customer accounts in flooring, decor, and appliances on a continuous basis, guiding customers through the process of selection, data analysis, ongoing communication, sales completion, and installation.

• Oversaw menu selection, preparation and execution of meals, ensuring compliance with industry standards while enhancing food service operations.
• Implemented USDA dietary requirements, ensuring meals were prepared to meet nutritional guidelines.
• Achieved a consistent 100% Health Department score each year through adherence to OSHA and Health Department standards.
• Designed and executed creative displays to enhance marketing and promotional efforts for school meal programs.

• Applied specialized understanding of products, enhancing service quality and strategic sales in diverse areas.
• Utilized expertise to educate customers and enhance department performance.
• Created and led DIY workshops enabling customers to gain practical skills in various departments.
• Guided new talent to enhance expertise.
• Managed approximately 10-15 accounts on a continuing basis in regard to flooring, decor, and appliances measurements and sales

• Processed sales and organized deliveries using Oracle systems.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Continuously expanded product knowledge by attending industry trade shows, seminars, and manufacturer training sessions.
• Delivered outstanding customer support by guiding product selection.
• Developed growth strategies through consultant recruitment and training of a team of 5 Kitchen Consultants.
• Performed in-home presentations demonstrating products.
• Crafted advertising assets for client attraction.
• Attended training seminars to stay updated on industry trends and best practices
• Handled all sales-related financial operations at home exhibitions and through catalogs.

• Trained, coached, and mentored new sales associates for maximum performance.
• Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
• Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
• Boosted sales revenue by developing and maintaining strong relationships with clients.
• Implemented effective marketing strategies for increased product exposure and customer engagement.
• Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
• Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
• Seamlessly interacted with marketing and graphic design colleagues to plan and complete special projects.
• Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
• Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
• Developed database for golf tournament ticket sales for over 2,000 attendees.
• Coordinated with LPGA athletes, fulfilling requirements and maintaining satisfaction during the tournament week.