Kelly Taylor
Austin,United States
Summary
Seasoned Program Supervisor adept at implementing and overseeing programs, managing staff, and driving operational efficiency. Proven ability in strategic planning, problem-solving and enhancing program effectiveness. Demonstrated leadership skills with an emphasis on communication and collaboration. Previous work experience shows significant impact in improving program productivity and streamlining processes.
Overview
15
15
years of professional experience
Work History
Program Supervisor II
Texas Department of Insurance
Austin, United States
02.2022 - Current
- Supervised the Open Records team, ensuring compliance with regulatory requirements.
- Developed, implemented and evaluated program policies and procedures.
- Managed incoming open records requests through the open records portal, GovQA, ensuring accurate and properly redacted responses within the allotted time frame.
- Enhanced proficiency in GovQA, Tableau Server, Oracle, and SQL Plus to streamline program operations.
- Collaborated with General Counsel (ORO) and the Office of the Attorney General (OAG) to ensure compliance with legal standards.
- Responded promptly to all open records requests in compliance with PIA regulations.
- Managed the open records supervisor role, adapting to changing requirements and maintaining standards.
- Reviewed, then revised the Open Records manual for TDI.
- Created and formatted procedures for TexLinx, an online system for requesting records from the State Library.
Program Specialist
Texas Department Of Insurance
Austin, United States
02.2020 - 02.2022
- Conducted detailed data analysis and research as part of the Data Services Team, supporting the Agent and Adjuster Licensing and Continuing Education Departments.
- Designed and implemented databases to streamline data management.
- Compiled and queried data to support program analysis and decision-making.
- Analyzed content, structure, and relationships within data to identify gaps, errors, anomalies, inconsistencies, and redundancies.
- Developed interactive data visualization tools and dashboards to enhance data-driven decision-making.
- Utilized SQL and Tableau Software to interpret and visualize data sets.
Insurance Specialist
Texas Department Of Insurance
Austin, United States
02.2018 - 02.2020
- Analyzed licensing applications to ensure compliance with the Texas Insurance Code and investigated potential violations.
- Secured DPS site access, ensuring compliance with regulatory standards.
- Operated under moderate supervision, utilizing initiative and independent judgment effectively.
- Utilized data analysis to reach informed resolutions.
- Interpreted and applied rules and statutes, including the Texas Insurance Code and Texas Administrative Code, related to Agent and Adjuster Licensing.
- Leveraged Microsoft Office tools such as Word, Excel, Outlook, and SharePoint to enhance operational efficiency.
- Analyzed legal documents, charging instruments, indictments, judgments, orders, and criminal histories to ensure compliance and accuracy.
- Verified eligibility and adherence to legal requirements before issuing insurance licenses, maintaining strict procedural compliance.
Protective Service Intake Specialist
Texas Department of Family and Protective Service
Austin, Texas
01.2010 - 02.2018
- Operated the Texas Abuse Hotline to receive reports of abuse and neglect, ensuring accurate information collection.
- Processed phone and written reports regarding children, elderly individuals, and adults with disabilities in vulnerable situations.
- Directed callers to appropriate external services beyond DFPS.
- Processed a high volume of daily calls while ensuring the production of detailed and accurate reports.
Education
Bachelor of Arts - Communications
The University of Texas At San Antonio
San Antonio, TX12-2024
Associate of Arts - Communications
Austin Community College
Austin, TX05-2023
Skills
- Excellent communication
- Analytical thinking
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Verbal and written communication
- Team leadership
- Policy and procedure development
References
- Andre Spence, Non-Licensing Unit Manager, TX DFPS, 512-919-7830
- Cydney Knighton, Manager, Health & Human Services, 512-919-7842
- Deanne Blackstone, Lead Admin, City of Austin: Auditor's Office, 512-974-2805
- Rochion Gregg, Manager, City of Austin Human Resource Dept., 512-472-5718
Timeline
Program Supervisor II
Texas Department of Insurance
02.2022 - Current
Program Specialist
Texas Department Of Insurance
02.2020 - 02.2022
Insurance Specialist
Texas Department Of Insurance
02.2018 - 02.2020
Protective Service Intake Specialist
Texas Department of Family and Protective Service
01.2010 - 02.2018
Bachelor of Arts - Communications
The University of Texas At San Antonio
Associate of Arts - Communications
Austin Community College
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