Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Taylor

Lorain

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience

Work History

Veterinary Assistant

Animal Clinic Northview
08.2020 - Current
  • Assisted in the administration of medications, vaccinations, surgeries, diagnostic procedures, and treatments as prescribed by the veterinarian.
  • Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
  • Provided customer support and improved relations through effective communication and education on pet health, answering questions and addressing concerns.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Triaged and recorded symptoms and documented medical observations to inform treatment decisions.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Enhanced clinic operations, efficiently making and answering calls, listening to voicemails, checking email, scheduling appointments and ordering medications requested by clients with approval from veterinarian
  • Maintained detailed medical records and documentation accurately, recording patient histories and treatment plans. Processed new patients and updated client information.
  • Improved patient care with diligent follow-up calls to assess recovery of animals post-treatment.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.

Dog Breeder

Stirling Silver Samoyeds
10.2014 - Current
  • Achieved recognition within the breeder community for adherence to ethical standards and commitment to canine welfare.
  • Developed strong relationships with clients through attentive communication and follow-up support.
  • Provided exceptional client service, guiding prospective owners through the adoption process to ensure successful placements.
  • Enhanced puppy health by implementing rigorous genetic testing and selective breeding practices.
  • Increased demand for puppies by building a positive online presence through social media and website updates.
  • Enhanced client trust by offering lifetime support for adopted dogs, including advice on training, behavior issues, healthcare decisions.
  • Kept records of animal health, medical treatment and injections and growth progress.
  • Oversaw payment, transfer and documentation for sales of animals to new owners.

Veterinary Receptionist

Animal And Avian Hospital Of Village
10.2018 - 07.2020
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed..
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Entered data from pet records and office visits into computer system.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained current and accurate medical records for patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Prepared and processed patient referrals and transfer requests.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Cosmetologist

All Is Vanity
06.2003 - 05.2019
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
  • Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
  • Ensured compliance with all regulatory health and safety standards, preserving salon's reputation and client trust.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained high standard of cleanliness and hygiene, ensuring safe and welcoming environment for clients.

Animal Bather

Groomer Magic Inc. / Pinewood Pet Camp
03.2013 - 11.2016
  • Assisted groomers with various tasks, enabling them to efficiently complete their work.
  • Bathed animals using appropriate equipment, shampoo and other products.
  • Alerted supervisor of issues identified in animals.
  • Demonstrated expertise in handling various breeds of dogs and cats while remaining attentive to their unique needs throughout the bathing process.
  • Completed detailed records for each animal bathed, ensuring accurate documentation of services provided and relevant health information.
  • Interacted with animal owners in-person and via email, text and phone to answer questions and schedule appointments.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Detected and reported any signs of skin irritation or other health concerns to the groomer, providing essential information for proper care and treatment.

Education

Midpark High School
Middleburg Heights, Oh
06.2003

Cosmetology

Polaris Career Center
Middleburg Heights, OH
06.2003

Skills

  • Client communication
  • Medication administration
  • Appointment scheduling
  • Medical record-keeping
  • Client education
  • Reception area maintenance
  • Prescription filling
  • Medical terminology
  • Medical triage
  • Preventative medicine
  • Organizational skills

Timeline

Veterinary Assistant

Animal Clinic Northview
08.2020 - Current

Veterinary Receptionist

Animal And Avian Hospital Of Village
10.2018 - 07.2020

Dog Breeder

Stirling Silver Samoyeds
10.2014 - Current

Animal Bather

Groomer Magic Inc. / Pinewood Pet Camp
03.2013 - 11.2016

Cosmetologist

All Is Vanity
06.2003 - 05.2019

Midpark High School

Cosmetology

Polaris Career Center

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